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Restaurant Chain Digitally Enables Its Business Applications

The Challenge

A $10-billion U.S. quick-service restaurant chain was burdened by a 20-year-old, customized legacy Oracle 11i enterprise resource planning (ERP) system. Publishing profit and loss (P&L) and earnings statements to more than 1,800 restaurant operators took a week or more. Slow end-of-month cycle times delayed revenue recognition and hampered business growth. The legacy system was also slow to accommodate changes, expensive to maintain and too rigid to support the company’s aggressive growth and international expansion plans.

Our Approach

After conducting an assessment and creating the blueprint and roadmap for adopting Oracle Cloud and Oracle Fusion Middleware, Cognizant decoupled the company’s complex, business-critical bolt-on custom applications that had been built on a legacy Oracle E-Business Suite technology stack. We migrated ERP functions to Oracle Cloud, thereby:

  • Optimizing financial reporting and other business processes
  • Reducing sequential processing
  • Enabling earlier incentive payouts and enhancing employee satisfaction
  • Delivering operator paychecks up to three days faster

By transforming and modernizing its legacy application to a digital-ready platform, the company has embraced not only mobile and multichannel access to its new solution but also workflow-driven rules. This enables faster decision-making and drives business growth.

Aligning With the Company’s ‘Cloud Forward’ Vision

With a new, modular system architecture that decouples standard ERP and custom applications, the company is more flexible and better able to cater to new business models.


redundant and obsolete forms eliminated


cost savings by reducing manual efforts


faster end-of-month financial reporting