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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

INCREASE CUSTOMER LOYALTY

Omnichannel Solutions

Omnichannel Solutions

Deliver the same level of service excellence across each of your customer touchpoints.

Capture what customers want across each of your live channels.

Many retailers have placed omnichannel transformation high on their agendas for when normalcy returns, and for good reason. Consumers engage more with omnichannel retailers, spend more money with them and exhibit more loyalty when returning to online and physical stores. But which capabilities are most important to you?
Cognizant’s experts help retailers find the right path to omnichannel adoption for their brand, taking into account the epidemic’s impact on every business and our experience in accelerating omnichannel transformation. Each retailer’s path is unique and requires finding the right mix of mobile, digital marketing and CRM channel capabilities.
Learn more about our Retail solutions for your business.
ADDITIONAL CAPABILITIES

Supporting service capabilities

  • DIGITAL STRATEGY AND ROADMAP

    CREATE WINNING EXPERIENCES

    A digital/omnichannel strategy is a must for retailers. We create customer-focused transformation strategies that fit our clients’ organizations, with roadmaps that deliver benefits all along the way and allow ample opportunities to learn from customer experiences.
  • E-COMMERCE REPLATFORMING

    A STRONG DIGITAL FOUNDATION

    Retailers increasingly rely on digital channels to hit growth targets, but outdated platforms are a liability when it comes to supporting multiple destinations such as microsites and international commerce. We partner with retailers to evaluate their technology options and implement the right tools, business processes and organizational changes to enable their digital commerce vision.
  • PRODUCT MANAGEMENT

    ACHIEVE GREATER GROWTH

    Many retailers have developed into mature e-tailers focused on refining their offerings. Cognizant’s product management experts can help retailers achieve greater growth by identifying opportunities to optimize customer experiences and e‑commerce operations.
  • INTERNATIONAL COMMERCE

    EXPAND YOUR BRAND’S REACH

    International e-commerce enables retailers to drive incremental sales and test new markets with relatively little capital investment. Our team partners with retailers to build global commerce capabilities that are localized to the needs of the markets served.
  • AGILE DELIVERY

    THE KEY TO TRANSFORMATION

    The sooner retailers get new capabilities to market, the sooner they can measure impact and make refinements. Our agile delivery methodology brings together business, creative and delivery teams to create top retail experiences.

Empowering retail with modern data strategies

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing. 

Let’s talk about how digital can work for your business.

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