Cognizant’s digital order management solution integrates state-of-the-art platforms, automation, advanced analytics and end-to-end visibility into the order management process. The solution supports multichannel ordering with Smart Intake, which extracts relevant data from multiple formats and speeds order processing. Once an order is placed, the online inventory is checked and confirmed with the target distribution facility. Order confirmations with the customer are done via email or voice, and then routed to an optimally located distribution facility.
Our solution incorporates a next-generation command center to provide real-time visibility into order status and delivery. To apply advanced analytics, the Onvida omnichannel front end integrates with the client’s Siebel customer database to generate real-time insights and better understand customers to improve upselling and cross-selling opportunities.