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Bridging digital and in-person experiences for more impactful store operations 

Innovations like buy online pickup in store (BOPIS) seamlessly blend convenience and engagement, transforming physical stores into immersive spaces that bridge digital and in-person experiences. However, this evolution brings challenges in technology integration, operational efficiency, and asset management. Our whitepaper reveals how retailers can streamline and unify these areas for optimized store management.

  • Modern stores, modern problems

    As physical retail evolves, store operations face rising demands. Retailers must modernize strategies by embracing advanced technologies, optimizing processes, and empowering associates. Our whitepaper outlines how to streamline and unify these areas for optimized store management.

  • Leaning into technology for more seamless store operations

    Technology bridges the gap between operational efficiency and customer engagement, enhancing productivity and delivering personalized shopping experiences. Key tools include store management control towers, mobile store portals, and generative AI for productivity. Depot services streamline logistics, while predictive intelligence and IoT observability optimize asset management.

  • Introducing Cognizant Stores 360

    Cognizant Stores 360 transforms retail operations by delivering predictive insights, automating workflows, and ensuring seamless asset management. Key offerings include support for new store openings, centralized operational visibility, and optimized maintenance processes. Proven results show increased associate engagement, more automated workflows, and reduced field service truck rolls.