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CONSUMER GOODS

Digital overhaul improves operational efficiency and agility


The challenge

One of the world’s largest consumer packaged goods companies wanted to establish a simplified digital foundation to improve operational efficiency and deliver agile omnichannel experiences. It sought to improve time to market by reducing the timeline required to develop and deliver new features and apps. It also wanted to enforce security on a global scale, improve productivity, increase Agile adoption, automate app development and resolve issues with data inaccuracy and inconsistency. The company engaged Cognizant to conduct a multifaceted due diligence exercise across its architecture, engineering processes and operations to identify gaps and provide a roadmap to launch these new capabilities on a single digital foundation.


Our approach

The company’s original digital landscape included a mix of environments and systems across various infrastructure and data centers. We focused on building a Microsoft Azure environment to converge the hybrid landscape and digitally transform the enterprise. This enabled our client to develop various cloud-native apps within its ecosystem to support multiple operations without disruption, onboard users/apps and deliver new functionalities. The approach also helped it to deploy apps quickly and seamlessly, manage apps in production with zero downtime and handle updates without impacting end customers.

Cognizant helped the company execute a digital transformation strategy across regions with a comprehensive, continuous delivery platform that accelerates development for Java and .NET apps within its client ecosystem. We built complex and resilient microservices-based functionalities using Spring Cloud and Spring Boot, employed Camunda containerization and performed end-to-end CI/CD automation to enable platform portability and scalability.

Simplified digital foundation delivers agile omnichannel experiences

The digital foundation and enterprise-wide platform has proven to be a critical decision-making tool for the company, allowing it to achieve end-to-end visibility into inventory availability, product freshness and fulfillment statuses and providing the ability to synchronize planning and fulfillment capabilities in near-real time.

By deploying this tool with DevOps automation, IT operators can make iterative updates, increase the frequency of new feature releases, receive faster feedback and avoid manual processes for infrastructure provisioning and configuration. The automation also reduces lead time to deploy features, limits errors and increases platform reliability and availability. The company is now positioned to deliver an omnichannel experience on a simplified, integrated platform in a more cost-effective, agile, secure and efficient manner.

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400% reduction

in CI/CD configuration effort, from 4–5 days to 30 minutes

71% reduction

in build optimization time by using containerization

New features

launched within a few weeks instead of eight to 12 months


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