Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
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Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn moreHow unlocking sustainability propels benefits that exceed expectations
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
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An omnichannel customer experience (CX) is a multichannel—brick-and-mortar, desktop, mobile, etc.—approach to marketing, sales and customer service that creates an integrated and seamless customer experience. It ensures cohesion across such functions as communication, distribution and promotion.
Creating an omnichannel CX delivers multiple business benefits to an organization, including:
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