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Center for the Future of Work
REAL ESTATE & PROPERTY SERVICES
RESTAURANTS & FOOD SERVICES
REAL ESTATE & PROPERTY SERVICES
Transform Real Estate services and deliver real value to your customers with our innovative solutions and deep industry expertise.
RESTAURANTS & FOOD SERVICES
Strengthen your brand and engage your guests in new ways by working with a leader in the restaurant and food service industry.
Our team has years of experience with Global Distribution System (GDS) platforms, as well as Retail and Online Travel companies.
Cognizant is a top service provider to the entire Travel Ribbon, serving airlines, hotel operators and vacation ownerships, rental cars and cruise lines.
Trust Cognizant to deliver consulting and solutions tailored to the business and technology challenges all travel and hospitality companies face.
Review the findings from our survey of early technology adopters, and find out how to get closer to your fastest‑moving customers.LEARN MORE
A forecasting and planning solution that helps the restaurant industry build a highly accurate inventory and sales forecast, thereby reducing wastage and increasing productivity.LEARN MORE
With customers enjoying an abundance of choices and business pressures intensifying on measures like same-store sales, stores need to resolve POS and back-of-house support issues fast so they can focus their time on helping customers and generating revenue. Our Store Support and Service Desk CoE supports stores and franchises in their technology and business needs in an effective and measurable manner to provide a seamless customer experience.
Our customizable technology platform provides an omnichannel, seamless e-commerce experience that integrates orders with every aspect of your enterprise—from the restaurant POS to the kitchen management system to the enterprise systems that track sales and transactions. OrderServ can support you in building strong loyalty programs with targeted offers and rewards, by leveraging advanced analytics tools.
Travel & Retail: Exploiting Inherent Synergies to Collectively Boost Performance
Enabled by emergent digital tools and systems, the travel and retail spheres should explore their many points of convergence and potential for greater collaboration in delivering superior customer experience.
How a Well-Executed Supply Chain Control Tower Can Accelerate Digital’s Business Benefits
As supply chain managers work to digitize their operations and seamlessly integrate their supply chain ecosystems, a supply chain control tower offers analytics, integrated visibility and process orchestration based on relevant KPIs that enable them to enhance business performance.
Stepping into the Digital Future with IoT
How 14 companies across industries are demonstrating the reality of IoT-at-scale and generating actionable intelligence to fuel higher levels of efficiency, innovation and new business models.
Hospitality in the Digital Era
Here’s how hospitality organizations can prepare for a future of chatbot services, expanded loyalty ecosystems, staff-less lobbies and tech-driven guest experiences, while facing new competition from nontraditional contenders.
The Future of Air Travel: Eight Disruptive Waves of Change
Faced with dramatic shifts in technology innovation, consumer preferences, global turbulence and competitive threats, airline and travel providers will need to undergo radical change to still be operating in 2025.
The Work Ahead: Mastering the Digital Economy
The Work Ahead is a research series providing insight and guidance on how business – and jobs – must evolve in an economy of algorithms, automation and AI.
In-Product Marketing: A Game-Changer for Customer-Minded Companies
In-product marketing programs are delivered directly to a customer's device or software application. Using an in-product marketing framework, software providers and players in several other industries can leverage the intrinsic value of products and customers, deepen their insights, and increase customer conversion and retention.
Identifying Early Adopters for Emerging Digital Travel Services
Whether you are a travel supplier or intermediary, understanding early technology adopters is essential for developing a comprehensive marketing strategy. Phocuswright and Cognizant recently completed a study of 2,000 U.S. travelers aimed at understanding the latest trends in U.S. consumer leisure booking behavior and experiences. The findings reveal that early adopters embrace emerging technology and services across the entire travel life cycle—from travel discovery to shopping, booking and throughout the actual travel experience.
The ‘Retailification’ of the Car Rental Industry
Rental cars are on the verge of becoming commodities. To overcome this issue, car rental companies can look to the best practices of the retail industry and use their own channels to offer customers a value‑rich, rewarding and consistent experience at every touch point, supported by a "mobile first" omni‑channel strategy.
How Airlines Can Deliver a Personalized Customer Experience During Operational Disruptions
By creating 'personas,' airlines can determine how and where customers want to engage and customize offers that secure loyalty and elevate brand reputation.
After having outsourced its IT operations a decade ago, this Cognizant client became interested in better managing its F&A costs through managed services. With its A/P department a major cost center, the company saw this as a good starting point.
After we helped them transition this function successfully, the company opted to source several other F&A processes, including payroll management and restaurant accounting. This resulted in an expected total annual cost savings of 38% and millions of dollars.
This Cognizant client with over 7,200 properties ran into customer service problems when it tried to combine all its properties onto a single reservation system following a series of mergers. After determining that a new system built on a service-oriented architecture (SOA) was needed, our team developed and deployed a single integrated solution that allowed seamless data flow across applications.
The solution gave the hotelier a competitive advantage by providing better visibility to inventory and rate data.DOWNLOAD PDF
Cognizant has helped a leading US based Facilities Maintenance Company automate their invoice processing and reduce the billing cycle time by 40%. Additionally, Cognizant has helped this company standardize their call center operations with Smart Scripting to improve efficiency by 60% while reducing the overall cost.
With 7,200 hotels worldwide, this Cognizant client continued to enter new markets and expand its customer base through an aggressive acquisition strategy. However, ensuring seamless absorption of the acquired companies into the hotelier’s systems and technology was a difficult process with long-term ramifications. The hotelier engaged our T&H practice for help with systems integration, domain consulting and application development expertise. Time-to-market was accelerated by an average of three months with a cost savings of 50%.DOWNLOAD PDF