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The Travel & Hospitality sector is moving fast.

That’s why three of the five global airlines and three of the world’s leading restaurant chains chose us to stay ahead.

SEGMENTS WE SERVE

  • REAL ESTATE & PROPERTY SERVICES

    Transform Real Estate services and deliver real value to your customers with our innovative solutions and deep industry expertise.

  • RESTAURANTS & FOOD SERVICES

    Strengthen your brand and engage your guests in new ways by working with a leader in the restaurant and food service industry.

  • TRAVEL INTERMEDIARIES

    Our team has years of experience with Global Distribution System (GDS) platforms, as well as Retail and Online Travel companies.

  • TRAVEL SUPPLIERS

    Cognizant is a top service provider to the entire Travel Ribbon, serving airlines, hotel operators and vacation ownerships, rental cars and cruise lines.

CONSULTING & SOLUTIONS

Trust Cognizant to deliver consulting and solutions tailored to the business and technology challenges all travel and hospitality companies face.

2016 Travel Study

Review the findings from our survey of early technology adopters, and find out how to get closer to your fastest‑moving customers.

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PlanRight

A forecasting and planning solution that helps the restaurant industry build a highly accurate inventory and sales forecast, thereby reducing wastage and increasing productivity.

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  • Store Support and Service Desk CoE

    With customers enjoying an abundance of choices and business pressures intensifying on measures like same-store sales, stores need to resolve POS and        back-of-house support issues fast so they can focus their time on helping customers and generating revenue. Our Store Support and Service Desk CoE supports stores and franchises in their technology and business needs in an effective and measurable manner to provide a seamless customer experience.

  • OrderServ - Omnichannel Ordering Solution

    Our customizable technology platform provides an omnichannel, seamless e-commerce experience that integrates orders with every aspect of your enterprise—from the restaurant POS to the kitchen management system to the enterprise systems that track sales and transactions. OrderServ can support you in building strong loyalty programs with targeted offers and rewards, by leveraging advanced analytics tools.

RESULTS

U.S. Casual Dining Company Benefits with Managed Services

After having outsourced its IT operations a decade ago, this Cognizant client became interested in better managing its F&A costs through managed services. With its A/P department a major cost center, the company saw this as a good starting point.

After we helped them transition this function successfully, the company opted to source several other F&A processes, including payroll management and restaurant accounting. This resulted in an expected total annual cost savings of 38% and millions of dollars.

Large Hotel Operator Successfully Merges Reservation Systems

This Cognizant client with over 7,200 properties ran into customer service problems when it tried to combine all its properties onto a single reservation system following a series of mergers. After determining that a new system built on a service-oriented architecture (SOA) was needed, our team developed and deployed a single integrated solution that allowed seamless data flow across applications.

The solution gave the hotelier a competitive advantage by providing better visibility to inventory and rate data.

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Facility Maintenance Company Improves Functional Efficiency

Cognizant has helped a leading US based Facilities Maintenance Company automate their invoice processing and reduce the billing cycle time by 40%. Additionally, Cognizant has helped this company standardize their call center operations with Smart Scripting to improve efficiency by 60% while reducing the overall cost.

Helping a Worldwide Hotelier Manage an Aggressive Acquisition Strategy

With 7,200 hotels worldwide, this Cognizant client continued to enter new markets and expand its customer base through an aggressive acquisition strategy. However, ensuring seamless absorption of the acquired companies into the hotelier’s systems and technology was a difficult process with long-term ramifications. The hotelier engaged our T&H practice for help with systems integration, domain consulting and application development  expertise. Time-to-market was accelerated by an average of three months with a cost savings of 50%.

DOWNLOAD PDF
  • U.S. Casual Dining Company Benefits with Managed Services
  • RESULTS

    U.S. Casual Dining Company Benefits with Managed Services

    After having outsourced its IT operations a decade ago, this Cognizant client became interested in better managing its F&A costs through managed services. With its A/P department a major cost center, the company saw this as a good starting point.

    After we helped them transition this function successfully, the company opted to source several other F&A processes, including payroll management and restaurant accounting. This resulted in an expected total annual cost savings of 38% and millions of dollars.

  • Large Hotel Operator Successfully Merges Reservation Systems
  • Large Hotel Operator Successfully Merges Reservation Systems

    This Cognizant client with over 7,200 properties ran into customer service problems when it tried to combine all its properties onto a single reservation system following a series of mergers. After determining that a new system built on a service-oriented architecture (SOA) was needed, our team developed and deployed a single integrated solution that allowed seamless data flow across applications.

    The solution gave the hotelier a competitive advantage by providing better visibility to inventory and rate data.

    DOWNLOAD PDF
  • Facility Maintenance Company Improves Functional Efficiency
  • Facility Maintenance Company Improves Functional Efficiency

    Cognizant has helped a leading US based Facilities Maintenance Company automate their invoice processing and reduce the billing cycle time by 40%. Additionally, Cognizant has helped this company standardize their call center operations with Smart Scripting to improve efficiency by 60% while reducing the overall cost.

  • Helping a Worldwide Hotelier Manage an Aggressive Acquisition Strategy
  • Helping a Worldwide Hotelier Manage an Aggressive Acquisition Strategy

    With 7,200 hotels worldwide, this Cognizant client continued to enter new markets and expand its customer base through an aggressive acquisition strategy. However, ensuring seamless absorption of the acquired companies into the hotelier’s systems and technology was a difficult process with long-term ramifications. The hotelier engaged our T&H practice for help with systems integration, domain consulting and application development  expertise. Time-to-market was accelerated by an average of three months with a cost savings of 50%.

    DOWNLOAD PDF
Travel and Hospitality Solutions | Cognizant Technology Solutions