Response base: 2,000 senior leaders
Source: Economist Impact Survey 2022
Modern operations combines AI, cognitive and automation technologies with reimagined workflows to collect and analyze data along end-to-end processes, transform it into insights and enable the business to act smartly and quickly.
Take the example of Parkland Community Health Plan (PCHP). With a critical need to do more to meet the growing needs of medically underserved communities in North Texas, the PCHP team worked with us to fully integrate member touchpoints via a business process as-a-service solution, enabling PCHP to effectively coordinate all administrative and clinical aspects of its member experience.
New analytics options give PCHP insight into how to effectively engage members while putting the plan provider in a much better position to coordinate care, enhance members’ experiences across their healthcare needs and adapt to shifting customer preferences.
Developing a business insight engine is just as much about optimizing and enhancing existing processes and experiences as it is about preparing the ground to tackle the new, whether that’s in response to regulatory shifts, market volatility or stakeholder demand.
Operations moves into the spotlight
Operations is experiencing an identity shift from back-office management of routine tasks to a strategic source of innovation and competitive advantage.
By bringing human experiences into the center of process design, and building a flexible operational backbone fueled by data and technology, leaders can turn their business into a future-ready business.
To learn more, visit the Modern Business section of our website or contact us.
The views and opinions expressed in this report are those of Cognizant and do not necessarily reflect the view and policies of Economist Impact. Data presented is from an Economist Impact executive survey, commissioned by Cognizant, conducted in early 2022.
This article was written by Andreea Roberts, Chief Marketing Officer, Intuitive Operations and Automation, and Ollie O'Donoghue, Senior Director in Cognizant Research.