One of Australia’s largest telecommunication companies needed to meet the growing demands for internet access; robotic process automation (RPA) would be central to address this need. The company was confronted with the challenge of upgrading its network while helping customers transition seamlessly to the National Broadband Network (NBN), a new time-critical connectivity for telecommunications. The company also faced additional challenges, including the lack of a safe application testing environment due to legacy systems, along with the presence of older operating systems, necessitating additional care and effort to ensure smooth application rollouts. Cognizant had a strong partnership with the company, providing quality service for three years. Due to our experience with using RPA in telecom, the client sought our help.