Cognizant used our extensive supply chain and logistics management expertise to design a robotic process automation (RPA) solution that substantially automates key aspects of the process. The bots now run one hour per day five days a week, processing 375 transactions with 100% accuracy. This solution automates key steps, including downloading vendor ledger reports from the enterprise resource planning system, matching reminder requests with vendor ledger data, checking invoice duplication, updating payment status in the master database, and emailing a detailed report of processed and unprocessed invoices. The bots also assist with requests that require analyst attention and identify any outliers to help speed resolution.
The client, with Cognizant’s assistance, is currently exploring ways to automate more of its supplier accounts payable processes and incorporate knowledge retention into the software bots.