As SelectHealth® began expanding its coverage, the health plan realized that its existing systems could not efficiently handle the new demands. The shortcomings of its enrollment solution—which was not ready for an immediate influx of new applications—could result in bottlenecks and inefficiencies, leading to a less than satisfactory customer experience. Its existing solution was primarily driven by manual reports, making it difficult to process applications. It also needed the ability to process applications on a first-in, first-out basis to meet Centers for Medicare & Medicaid Services (CMS) guidelines. SelectHealth needed a solution that would give it better visibility into enrollment to drive improvements in performance and efficiency. Being satisfied with the other Cognizant TriZetto solutions already in place, SelectHealth chose us yet again.