A major health plan decided to redesign its physician contracting process to reduce cost and improve pricing accuracy. The plan faced several contract execution challenges in its new markets. Configuration staff spent weeks—and at times months—trying to interpret complex legal contract language and determine the intent of pricing agreements after negotiations were completed. Limited communication between configuration staff and contract staff, who negotiate the contracts, resulted in inordinate delays. Contract staff had to reconstruct conversations with providers for pricing term details, which frustrated providers. The health plan approached Cognizant for help improving provider relations.