-
Industries
- Banking
- Capital Markets
- Communications
- Consumer Goods
- Education
- Healthcare
- Information Services
- Insurance
- Life Sciences
- Manufacturing
- Media & Entertainment
- Oil & Gas
- Retail
- Technology
- Transportation & Logistics
- Travel & Hospitality
- Utilities
-
-
COGNIZANT CONSULTING
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More
-
Services
-
Working to reshape business models, modernize products and enhance customer experiences to drive growth.
Learn More -
Reinventing and managing your most essential business processes with new ways of working.
Learn More -
Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
Learn More -
COGNIZANT CONSULTING
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More
-
-
Latest Thinking
-
Our Media & Publications
- All Latest Thinking
- Perspectives
- Cognizanti Journal
- Digitally Cognizant Blog
- Cognizant Podcasts
- Browse Case Studies
- Infographics
-
Key Themes
- Blockchain Solutions
- Blockchain Primary Research
- AI Primary Research
- When Machines Do Everything
- World Economic Forum 2019—Davos
- Code Halos
-
Center for the Future of Work
- Explore the Future of Work
- Digital Workforce of the Future
- The Work Ahead
- Business Value of Trust
- 21 More Jobs of the Future
- Jobs of the Future Index
-
-
Utilities Customer Experience
What is utilities customer experience?
Utility companies interact with customers every day. How well satisfied their customers are with these interactions—whether they are online paying a bill, notifying in case of an outage, asking a question by phone or requesting a new service on social media—largely defines the customer experience with the service.
What are the business benefits of utilities customer experience?
Many utility companies are focused on making improvements to their customers’ experience online, in the mail and over the phone. Driven by increased competition and customers being more aware of what excellent service can be, utility providers are exploring new digital solutions. Customer experience frameworks are now available, for example, that leverage the cloud and artificial intelligence (AI) to unify and simplify business communications under one interface. Similarly, omnichannel systems can help utilities to personalize customer offers and communications across mobile, social, chat and other digital channels.
By improving the customer experience, utility companies can increase customer satisfaction, develop products that are more effective, lower support costs, reduce churn and ultimately grow their customer base.
Utilities Customer Experience Featured Content
Back to
Glossary