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A leading manufacturer of commercial trucks and buses wanted to improve fleet uptime, speed up repairs and enhance customer service by utilizing continuous data insights across the value chain with a connected vehicle platform. It also faced major industry challenges including not having parts available where they were needed, delays in determining the root cause of breakdowns and rising costs. In addition, the company needed support to accelerate its revenue and market share by making its vehicles more reliable and less expensive to operate. It sought Cognizant’s help for a data-driven IoT solution to become a recognized leader and shift from a reactive to a demand-driven parts supplier.
Cognizant designed and developed an elastic, innovative, open architecture-based cloud platform that integrates with any telematics device to ensure speedy time to market of new capabilities. We worked on the client’s internet of things platform to deliver a high performance, low latency solution designed for scale and speed to support the manufacturer’s vision to leverage and share vehicle data.
The solution’s centralized command center allows the manufacturer to use events that require action—like fault codes and repair orders—to improve the customer experience through more integrated, consolidated systems and communications. An easy-to-use portal monitors, triages and triggers events for every vehicle based on data provided by the telematics platform. Remote diagnostics helps dealers plan vehicle repairs, while advanced filtering and sorting options allow stakeholders to identify and locate vehicles and dealers.
Cognizant enabled the manufacturer to link sensors on its vehicles to a cloud-based telematics and analytics platform, helping the client differentiate itself in the market by improving the uptime of its vehicles, increasing customer loyalty and generating new sources of revenue. Our client’s end-to-end connected vehicle platform enhances the visibility of vital health and operational data with a unified view of disparate systems across the value chain.
Rapid, three-way communication between the fleet, dealers and the manufacturer delivers quick approvals and updates. This solution delivers greater fleet uptime and lowers total cost of ownership while enabling more efficient management and utilization of assets.
customer repair and maintenance costs
vehicle repairs completed within 24 hours
safety and fuel efficiency by monitoring driver behaviors
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