The challenge
A global digital payments provider wanted to consolidate its design group in California, creating a central hub for the company’s product, engineering and design talent in one location and thus accelerating product development. The company wanted to provide strategic and flexible user experience (UX) design services, ensuring consistency and continuity of project resources. The digital payments provider also wanted to establish last-mile design support to global product design and engineering teams, as well as create governance for efficient, effective coordination across projects. Above all, the company wanted a partner that could staff the new hub with 35 UX design consultants and ramp it up for scale and agility—in 30 days. The client chose Cognizant Digital Experience, one of the largest design services groups in the industry, to take on the challenge.