A key to expansion for any health plan is the ability to deliver solid client-stakeholder engagement capabilities and experiences that enable the agent/broker channel to engage effectively with customers. Farm Bureau Health Plans (FBHP), however, faced challenges related to disparate business processes and technology that didn’t deliver the desired agent experiences. These challenges included fragmented broker engagement, limited use of digital in support of agents/brokers working with clients, and disconnected user experiences. Turning to Cognizant, FBHP sought advice and assistance in selecting a future-state agent/broker engagement platform. The vision for the platform was to redesign the agent experience and to improve the way brokers engage with their clients, while yielding a favorable ROI.