ServiceNow replaces the unstructured work patterns of the past with intelligent workflows of the future. It improves service levels, energizes employees and transforms enterprises to Work At LightSpeed. Analysts consider the company to be a leading provider of cloud-based services for transforming enterprise operations. Its services include a suite of applications built on a proprietary platform that automates workflow and provides integration between related business processes.
Organizations deploy ServiceNow to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, the platform is used to build custom applications for automating activities unique to each client's business requirements.
Simplify, Modernize and Secure your Digital Enterprise with ServiceNow & Cognizant.
Cognizant is a ServiceNow Gold certified Sales and Services Partner, Bronze certified Technology partner and a global Multi Service Provider (MSP) partner. Cognizant has successfully completed over 150 implementations and provides post implementation support and managed services, covering core IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations, Enterprise Service Management (ESM) and Business Service Management (BSM) processes.
Cognizant has driven customer value and benefits by leveraging its deep industry expertise, trusted advisor status with 1300+ global 2000 companies and a dedicated business unit focused on ServiceNow. Customers across the globe have chosen Cognizant to consult, implement and support ServiceNow to:
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Working in collaboration with ServiceNow, Cognizant can help you in:
1. Modernizing IT Service Management
Cognizant has developed a wide range of service offerings and accelerators to help you modernize IT Service Management. One such example is the Golden Template—a Cognizant development framework—which helps accelerate the modernization of ITSM and consists of:
Cognizant’s implementation and support offerings can be utilized to modernize ITSM across four different packages which are Swift, Fast Track, Classic and Custom.
2. Eliminating Service Outage
Cognizant has developed a unique ServiceBurst offering to help you with service mapping and end-to-end Configuration Management Database (CMDB) services which includes implementation of ServiceWatch, CMDB modeling, event management and discovery. Custom identification and connectivity patterns are developed to map virtually any off-the-shelf or proprietary—customer-developed—applications by ServiceWatch.
Leveraging the power of AI and IoT, Cognizant is working on an "Ops IT" Service Bot framework which would go beyond L1 & L2 task automation.
3. Managing Cloud Sprawl
In the multi-cloud/hybrid cloud world, it is important to be able to manage cloud sprawl. Cognizant has developed a CloudOps platform, uniquely built for ServiceNow customers, with the following functionalities to manage Cloud sprawl.
For Cognizant Cloud related services, write to cloud@cognizant.com.
4. Resolving Issues and Security Threats Quickly
As ServiceNow becomes more and more critical for your business, it is important to leverage the power of ServiceNow as a platform to allow for other best-of-breed products to be integrated with ServiceNow to resolve your issues in faster pace. Skype4Business, Mobility and Ambient temperature monitoring app are examples of leveraging the ecosystem to resolve your issues faster and driving customer loyalty.
Resolving security threats can be resolved quickly by integrating third-party security tools with ServiceNow SecOps module. Cognizant has implemented security incident response capability which is part of ServiceNow's Security Operations suite for a US-based financial services customer. The customer achieved proactive threat and vulnerability coverage by integrating with products such as SumoLogic. Features such as Post Incident Review (PIR) and PIR survey were also leveraged as part of the solution.
5. Consumerizing the Employee Experience
In this digital age, it is important to provide employees with consumer-like service experience. Cognizant has used ServiceNow to provide our customers as well as our internal associates fast and easy access to the HR services in the areas of:
6. Optimizing Performance with Real-time Analytics
By leveraging ServiceNow's Performance Analytics module, key performance indicators (KPIs) and metrics can be accessed easily. This enables you to be proactive about improving business services. Our Performance Analytics solution utilizes ServiceNow PA module to provide best-in-class and delivery specific KPIs, certified by our process specialists. Some of the features include:
7. Building Business Applications in Accelerated Mode
Cognizant has developed multiple accelerators that help faster implementation of ServiceNow solutions. Some of the key accelerators are:
8. Taking Control of Apps, Projects and Financials
ServiceNow’s IT Business Management module provides you all the visibility needed on projects and application portfolios. We have used these features to build offerings such as the requirements manager app, mobility app and student experience app. We implemented a highly customized end-to-end lifecycle for idea and demand management for utilities client in U.S.
9. Transforming Service Management through Artificial Intelligence, IoT and Chat Bots
Artificial Intelligence is poised to transform service management from system of record to system of intelligence by looking at unstructured data and applying a degree of intelligence making inferences about what is happening, then use AI to predict on what is going to happen. Cognizant has been investing heavily in this area and provides services that transform service management into intelligent discipline.
Some of the focus areas include intelligent knowledge base, virtual assistants and chat bots, service desk L0 and L1 task automation. Our key offerings include:
Constantly Ready Infrastructure (CRI)
Cognizant’s Constantly Ready Infrastructure Framework incorporates ITIL, CMMI and best-in-class industry practices to ensure continuous service improvement, efficiency and cost reduction during the contract lifecycle. CRI leverages ServiceNow as a critical solution component and partner in its objective to help customers digitize, integrate and automate their business processes and operations.
For more details, contact servicenow@cognizant.com.
