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BANKING

US Bank Reimagines Its Online and Mobile Customer Experience


The Challenge

To maintain a competitive advantage in an environment where customers expect around-the-clock access to account information and banking services, a leading U.S. bank wanted to revamp, reengineer and reimagine its online and mobile banking platform. Its goals were making the customer experience simpler, smarter and personalized, while also improving time to market and reducing maintenance costs.


Our Approach

Leveraging our expertise in automation, DevOps and service virtualization, Cognizant worked closely with the bank, Oracle and other vendors to implement the Oracle Banking Platform. Against aggressive timelines, we revamped the bank's service-oriented architecture and streamlined channel integration to provide a quick, easy and secure transaction experience. We provided a scalable architecture to aggregate data and securely upload it to mobile and online channels. Then, we re-engineered the bank’s entire middleware suite to transform its community banking channels.

Cognizant's banking technology solutions team automated most testing processes using service virtualization to speed development and testing cycles. We also developed the business logic, supported the integration of data, services and systems with real-time synchronization, and implemented continuous integration and deployment capabilities.

A Simple, Modern, Secure Online Banking Platform

The bank now has a single, digital platform that provides a 360-degree view of online and mobile customers, improves time to market and extends the architecture to other channels across the enterprise.

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2.2 million

mobile and online customers onboarded

5 million

customer data migrated to the new platform

80%

reduction in functional testing by automation


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