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INSURANCE

AgencyPortal Improves Customer and Agent Experiences Through Digital Engagements

The Challenge

A major U.S. property and casualty insurer wanted to expand its personal lines product offerings and geographic footprint with in the 18 states it operates. However, the company lacked the online and mobile capabilities many competitors offer, and its legacy systems were outdated. To provide the entire ecosystem of functionality it needed, the company selected AgencyPortal as a solution. The insurer enlisted Cognizant, its long-time applications management partner, to help reduce the cost of implementation.

Our Approach

Cognizant partnered with Duck Creek Technologies and the insurer to orchestrate an agile product implementation through an end-to-end systems integration of development, testing, support and infrastructure services. We integrated the AgencyPortal digital engagement solution with the insurer's legacy policy administration back-end system. We also helped the company integrate with new third-party data collection providers. In addition, we enabled straight-through processing (STP) to optimize its workforce and meet the company’s mandate of achieving 95% STP to reduce underwriting involvement.

Cognizant’s End-to-End Agile Implementation Establishes a Standard for Multi-State Rollout

A sales cycle that previously took three to four days to complete using the legacy system now takes only 24 hours with AgencyPortal. The solution not only enabled the company to add three additional products, increasing its customer base, but also helped it save implementation costs by 12% to 18%. AgencyPortal has also been implemented in one additional state as the company begins expanding its geographic footprint over the course of the four-year project.

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300%

improvement in lead time

5%

increase in customer base

5%–8%

reduction in IT spend through applications portfolio rationalization

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