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Enhance the customer experience, from enrollment through claims.

Today’s consumers expect P&C insurers to deliver new products and services like online claims and policy enrollment. But digital innovation can be difficult and costly, especially if you’re using legacy technology.
Enter Cognizant Digital Property & Casualty Operations. Combining specialized P&C capabilities and digital expertise, we can transform your business, operating and technology models to support multichannel CX strategies while also reducing operating costs and improving efficiency.
Learn more about our Property & Casualty solutions for your business.
Intelligent automation
Intelligent automation

Using robotic process automation, rules-based processes and decision-making are automated to accelerate end-to-end processing.

Platform-based BPaaS
Platform-based BPaaS

With best-of-breed platforms, key business processes are redesigned with digital capabilities to achieve specific business outcomes.

Analytics and insights
Analytics and insights

Advanced analytical techniques create real-time insights that identify upselling opportunities, deliver self-service tools and improve customer experience while reducing spend.

Digital transformation capabilities
Digital transformation capabilities

Our latest features help accelerate transitions to digital business models as well as create products and services to meet emerging customer needs.

Proven delivery model
Proven delivery model

Ensuring reliable and predictable service delivery through best-in-class operations that encompass workforce planning, training and people, process, performance and quality management.

$37.4 million

reduction in project costs over four years for a leading insurer
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Latest thinking

The top three digital imperatives for insurers to boost their competitiveness

As insurtech companies up the ante against traditional insurers, we look at the most common goals the latter must aim for to stay competitive—and how to achieve them.

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4 steps toward a continuous delivery operating model for insurers

To compete with digital startups and insurtechs, established insurers must streamline their pipelines for rapid software delivery. It’s a daunting shift, but the benefits are undeniable.

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Cognizant Digital Property and Casualty Operations

Solution overview for Cognizant Digital Operations, including Cognizant Digital Property and Casualty Operations offerings.

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Glossary

Risk assessment automation

What is risk assessment automation?

Risk assessment automation refers to the incorporation of automated processes into the insurance underwriting workflow, replacing manual tasks with automated technology, thereby improving accuracy and efficiency. Instead of combing through the extensive (and often paper-based) background materials of applicants—a manual process that can take weeks—insurance companies can automate risk assessment by first digitizing information and then using robotic process automation (RPA) and even artificial intelligence to arrive at better, faster decisions.

What are the business benefits of risk assessment automation?

Risk assessment automation provides a number of benefits:

  1. Operating efficiency: Risk assessment automation enables insurers to work more efficiently by streamlining workflows and replacing error-prone manual processes with accurate automated ones. This reduces cycle times and lowers staffing costs.
  2. Optimal use of labor: With relief from the burden of mundane tasks, risk assessors can instead focus their time and energy on value-added, mission-critical priorities. Not only does this boost morale and aid employee retention, it can also positively impact the bottom line.
  3. Increased productivity: By combining RPA with machine learning and cognitive technologies to create intelligent operations, risk assessment automation accelerates productivity.
  4. Better customer experience: Because automation reduces cycle time when compared to paper-based manual processes, the entire risk assessment process can be completed more quickly and accurately. As a result, insurers deliver a better customer experience and reduce customer churn. 
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INSURANCE MANAGEMENT

Leadership

PVL Narasimhan

Global Head, Insurance & Life Sciences Digital Operations, Markets

Jim Sorrells

AVP, Business Development Executive

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.