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Digital Property & Casualty Operations

Enhance the customer experience, from enrollment through claims.

Today’s consumers expect P&C insurers to deliver new products and services like online claims and policy enrollment. But digital innovation can be difficult and costly, especially if you’re using legacy technology.
Enter Cognizant Digital Property & Casualty Operations. Combining specialized P&C capabilities and digital expertise, we can transform your business, operating and technology models to support multichannel CX strategies while also reducing operating costs and improving efficiency.
Learn more about our Property & Casualty solutions for your business.
Intelligent automation
Intelligent automation

Using robotic process automation, rules-based processes and decision-making are automated to accelerate end-to-end processing.

Platform-based BPaaS
Platform-based BPaaS

With best-of-breed platforms, key business processes are redesigned with digital capabilities to achieve specific business outcomes.

Analytics and insights
Analytics and insights

Advanced analytical techniques create real-time insights that identify upselling opportunities, deliver self-service tools and improve customer experience while reducing spend.

Digital transformation capabilities
Digital transformation capabilities

Our latest features help accelerate transitions to digital business models as well as create products and services to meet emerging customer needs.

Proven delivery model
Proven delivery model

Ensuring reliable and predictable service delivery through best-in-class operations that encompass workforce planning, training and people, process, performance and quality management.

$37.4 million

reduction in project costs over four years for a leading insurer

Latest thinking

The top three digital imperatives for insurers to boost their competitiveness

As insurtech companies up the ante against traditional insurers, we look at the most common goals the latter must aim for to stay competitive—and how to achieve them.

man and woman sitting
4 steps toward a continuous delivery operating model for insurers

To compete with digital startups and insurtechs, established insurers must streamline their pipelines for rapid software delivery. It’s a daunting shift, but the benefits are undeniable.

a meeting


PVL Narasimhan

Global Head, Insurance & Life Sciences Digital Operations, Markets

Jim Sorrells

AVP, Business Development Executive

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.