A leading multiline insurance company wanted to streamline its claims processing operations to deliver a better customer experience. Processing a single disability claim required multiple handoffs between systems and people. This complexity meant the company often did not collect the information needed to adjudicate its claims. High rework levels and slow turnover times on payouts made policyholders unhappy. This led to an increase in operating costs and a decrease in productivity. The company sought Cognizant’s insurance technology expertise to optimize its claims process to clear claims faster.