A leading European provider of gas, electricity and boiler services sought to replace its outdated billing system with an upgraded version to meet customer expectations in the digital age. The company’s existing Oracle® Utilities Customer Care and Billing (CC&B) software was about to become obsolete, while its existing core systems were built on legacy platforms that didn’t provide the required flexibility and advanced digital capabilities. The major roadblock to this implementation was moving from an obsolete version to one that had been upgraded over a period of nine years. Increasing regulations added to the complexity. The company engaged Cognizant's utilities digital experts to upgrade its Oracle CC&B system so it would be better positioned to compete in the digital era.