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Application Value Management

Fulfill the Promise of True Digital

MANAGE CONSUMER EXPECTATIONS, IMPROVE OUTCOMES AND STREAMLINE OPERATIONS

ACHIEVE SPEED AND RELIABILITY

Digital transformation starts here. Tailor your application management strategy for different application needs and fuel change innovation by reducing your “run” spend.

In the pivot to digital, applications are the fulcrum, driving the transformational change that keeps businesses competitive. With the growing demands of your enterprise, the application landscape becomes heterogeneous. That leads to increased complexity and redundancy, slowing time to value and increasing cost of delivery.

Providing you with an industrialized, holistic and integrated approach to address today’s IT requirements, Cognizant’s Application Management enables your organization to speed your digital journey, improve predictability, deliver business outcomes and minimize cost.

To ensure that you consistently realize the unique value of Cognizant’s Application Management in your portfolio, we employ an AI-based platform called Cognizant Applens™. In short, it is your springboard to achieving a truly digital organization.

BENDING THE IT COST CURVE WITH COGNIZANT SIMPLIFIT®

RETAIL

AVM in Action: A Retailer Saves $20M

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The Challenge

A large retailer’s rapidly and substantially changing application landscape led to a significant increase in IT incidents that affected business satisfaction. Its service-level agreements (SLAs) were well above the committed level, but key business milestones were not being met and strategic processes weren’t being implemented. These issues resulted in further business escalations. Infrastructure-related changes, such as patching and certificate upgrading, lacked synergy. Although the company spent significant time and effort monitoring jobs and feeds—especially in critical business processes— manual errors still occurred.

Our Approach

Cognizant deployed application value management (AVM) solutions to address the retailer’s challenges. We tackled multiple application problem areas by:
- Reducing incidents
- Applying shift left
- Rationalizing skillsets
- Consolidating technologies
- Decreasing mean time to repair (MTTR)
A Stream of Impressive, Quantifiable Results

With the Cognizant solution in place the retailer’s benefits include:

100+ hours of continuous store-open support

~14,000 hours of effort saved through automation

~6,600 fewer incidents and ~5,800 incidents avoided

50% shorter MTTR

$20+ million

hard-dollar and soft-dollar benefits to the company over four years

99.8%

increase in application availability

41%

reduction in incidents that directly impact business

OFFERINGS

FULFILL THE PROMISE OF DIGITAL

Reimagining digital systems management is the key to thriving in today’s dynamic world of managing complex applications. This calls for a much deeper understanding of your enterprise’s application landscape.

Cognizant’s application management strategy responds to this shift by categorizing applications into Consumer Engagement, Business Differentiation and Systems of Record. Tailoring management strategy to these application types can deliver the greatest return on investment.

DEBT MANAGEMENT
ELIMINATE LEGACY DEBTS AND MAXIMIZE RESILIENCY
Debts incurred in your application can increase maintenance spend. So it’s imperative to have a structured methodology to nip them in the bud. Cognizant’s Debt Management framework helps to:
- Identify and eliminate your application debts
- Increase resiliency
- Improve time to value
- Reduce operating expenses by up to 40%
Debts are further classified as avoidable, unavoidable and residual, and corresponding remediation actions are defined, prioritized and implemented.
COGNIZANT® AUTOMATION CENTER
AI-DRIVEN PREDICTIVE ANALYTICS AND COGNITIVE AUTOMATION

Cognizant’s platform-centric approach is driven by Cognizant®
Automation Center, an integrated portfolio of services, platforms and solutions that delivers the collective power of automation across business and IT operations and application engineering.

The platform features domain-led solutions, home-grown assets and accelerators, and best-of-breed products. They combine to enhance scalability, coordination and advanced automation on a single platform.

The platform brings together a vendor-agnostic approach that provides repeatable and scalable solutions ranging from robotic process automation to machine learning and conversational AI.
Some differentiating aspects of our offering include:
- Modular, federated, open architecture platform that easily connects and adapts to existing client system landscape
- Easy entry/exit; no platform lock-in
- AI-powered Virtual Assistants for end users, SMEs and support engineers
- Reusable BOT suite in plug-and-play mode
COGNIZANT AVMPLUS®

INDUSTRIALIZE SERVICE AND PORTFOLIO MATURITY

Cognizant AVMplus® accelerates your journey toward managed services, enabling you to continually progress toward an outcome-based metrics measurement model.

Cognizant AVMplus® industrializes your application management best practices by creating a reference services framework for every engagement. Its suite of frameworks spans the entire engagement lifecycle, including Solution Design, Transition, Steady State and Transformation.
SMART OPS

SYNERGIZE SERVICE LINES AND WORK SILOS

Cognizant Smart Ops is a transformative model that promotes predictable, intelligent operations by leveraging cross-functional synergies across Application, Infrastructure and Security services.

Powered by Cognizant® Automation Center, Smart Ops offers a comprehensive portfolio of integrated operations to deliver always-on, unified and business aligned IT operations. This integrated, platform-led approach helps you achieve proactive monitoring, faster resolution, robust governance, ease of deployment and improved business outcomes.

By deploying integrated tools, ML-based auto debt detection, full-stack analysis and a service analytics-driven approach, the Smart Ops solution can reduce operational inefficiencies, improve business agility, and deliver cost savings of up to 45%.
TRANSFORMATION MODEL
REDUCE TCO AND IMPROVE BUSINESS OUTCOMES
Cognizant’s transformation model can redefine your entire application landscape for business value. It covers five key areas:
- Application Portfolio Rationalization – Eliminate redundant investments with minimal business involvement. Cognizant’s Contain-Maintain-Invest strategy helps categorize applications based on business relevance.
- Technology Refresh – Reduce technical debts by identifying and eliminating structured debt and keeping applications modern and up to date.
- Cloud Enablement – Assess Cloud fitment and viability, and develop a concerted, application-driven cloud migration strategy. Learn more
- Business Outcomes-based Delivery – Bridge the gap between IT and business using Cognizant’s Business Value Management framework. This comprehensive blueprint takes a holistic view of Applications, Infrastructure and Business process services and helps re-calibrate key performance measures to achieve your business objectives.
- Digital Readiness – Improve your IT operations at speed and scale. Our structured approach helps you define your digital transformation roadmap and navigate the shift to digital.
COGNIZANT APPLENS™

PLATFORM-DRIVEN APPLICATION STRATEGY

Cognizant AppLens™ is an AI-based platform that drives your application strategy end-to-end. By using intelligent, data-driven and context-based solutions to increase the lifespan and yield of your applications, AppLens™ becomes your “single source of truth.” It can help you build a cohesive delivery ecosystem that synthesizes all your assets, tools and value creators—and bends your IT operating expense curve.

LATEST THINKING

WHITEPAPERS

Industrializing Zero Application Maintenance

By applying a rigorous and automated approach to supporting...

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WHITEPAPERS

Plotting a Course for Digital Business: A...

By taking a structured approach to digital transformation,...

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Up to 45%

cost savings utilizing Cognizant’s Smart Ops solution

VIEW SMART OPS SOLUTION

Up to 40%

reduction in operating expenses using Cognizant’s Debt Management framework

VIEW DEBT MANAGEMENT SOLUTION

RESOURCES

INFOGRAPHIC

Cognizant SimpliFIT®—Bending the IT OpEx Cost Curve

As the competition continues to intensify, it becomes imperative for every organization to look for ways to reduce their OpEx across their App-infra landscape and fund their transformation initiatives to stay ahead of the curve.

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INFOGRAPHIC

Maximize Reduction in “Run” Spend to Fuel “Change” Innovation

The art of successfully realizing the dual mandate of driving cost optimization while creating a self-funded transformation model, ensuring the promise of true digital.

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INFOGRAPHIC

What Can You Learn From App Portfolio Analytics? A Lot

CAST Highlight provides an objective view of application portfolio that measures the software health, risks, complexity and the cost associated with it. To know more, read the report.

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INFOGRAPHIC

Cognizant’s Application Portfolio Rationalization

Make your applications "Fit for Use" and "Fit for purpose" by simplifying the application landscape and improving business agility.

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OUR PARTNERS

We form partnerships and strategic alliances with world-class organizations to expand our service offerings and deliver comprehensive solutions to clients. Strategic alliances with the world's leading companies enable us to provide complete solutions to your business and IT challenges.