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Operations strategy is the development of a plan to execute a company’s business and customer experience strategy. A well-defined operations strategy aligns and optimizes processes and resources for achieving desired business results.
Companies with a well-defined and documented operations strategy are better equipped to work more efficiently and effectively, align their internal resources to create lean and cost-effective processes, and ultimately implement a successful business strategy. Without an operations strategy, companies struggle to achieve their business goals and deliver the experiences customers expect.