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Intelligent process automation (IPA)—sometimes referred to as hyper-automation, intelligent automation or digital process automation—is the process of combining robotic process automation (RPA) with process mining, OCR/ICR, analytics and artificial intelligence (AI) to create business process automation that thinks, learns and adapts in autonomous fashion.
Among the most notable benefits of IPA is that it facilitates the end-to-end processes that enable modern, resilient, flexible business operating models. Combining IPA with the human experience can unlock the kind of innovation that inspires teams to create new business value.
A successful IPA initiative demands teamwork between business functions and IT to evaluate existing processes, then incorporate systems to drive scalable and sustainable change into the process framework. It’s critical that employees be a part of such an initiative, in order to experience firsthand the benefits of this transformation.
IPA combines robotic process automation (RPA) software with intelligence technologies such as:
The ongoing economic and social impact of the COVID-19 pandemic is evidence that business resiliency hinges on deft coordination of digital processes.
While IPA improves efficiency and reduces costs, today’s organizations must also ensure business continuity and meet fickle customer demands. Intelligent coordination of IPA aids the design and creation of end-to-end business processes. By doing so, businesses can create modern and resilient operating models that enable leaders to anticipate what’s next and lead the change.
Some business benefits achieved by effective IPA include:
RPA, or robotic process automation, takes repetitive manual tasks and uses bots, or software robots, to replace them with automated workflows. IPA goes a step further, adding advanced cognitive technologies such as AI to expand business process automation across the entire enterprise.
Business benefits achieved by RPA bots include: