Like many organizations, Oxford University Press (OUP), the largest university press in the world, faced COVID-19-related challenges such as efficiently operating in a remote working environment while meeting the significant demand for digital services. OUP had digital transformation programs in place across the organization, however the company wanted to enhance its processes and decrease multicloud spend so that it could deliver what global customers needed at the right time and through the right channel. OUP engaged Cognizant to meet its goals of sustainably accelerating its digital transformation program and driving better user experiences with optimized customer-facing applications. Ultimately, the company needed a unified view of critical applications and performance across its digital landscape to drive operational efficiencies. OUP also wanted to achieve a positive ROI on its application performance management tools and address cloud infrastructure challenges, such as high costs and oversizing.