A global automaker wanted to implement intelligent process automation (IPA) to drive back-office business process improvements in its Latin American operations. With cut-throat competition on prices and rising R&D costs, developing scalable streamlined solutions across business units and geographies is critical to reduce operational costs and time spent performing labor-intensive and iterative processes.
Our client’s administrative operations included many such processes, but its main challenges were a lack of coordination across business units, an incomplete view into processes and an inability to quantify ROI. In addition, the automaker’s more complex and high-value processes were both resource- and time-intensive and increased operational costs. The client leveraged Cognizant’s intelligent process automation solutions to establish a scalable IPA ecosystem to meaningfully improve its bottom line.