Elizabeth River Crossings realized that its on-premises legacy technology could not keep pace with other tolling operators’ transition to all-electronic tolling. To capture insights, identify process inefficiencies and bottlenecks, and uncover revenue fluctuations, the operator needed greater flexibility and agility. ERC wanted to address toll transaction losses and the redundancy of operating two data centers in the same region—both located in 100-year flood plains. At the same time, ERC wanted to improve license plate recognition, capture all toll transactions, maximize revenues and deliver customer friendly, accurate invoicing. To address the challenges brought on by the legacy system, ERC engaged Cognizant for an end-to-end digital transformation to migrate and modernize its data center and back-office operations.