One of the leading players in the retail and consumer goods sector sought to deploy a scalable, resilient and cost-effective cloud-based enterprise mobile management (EMM) solution in place of its existing legacy on-premises virtual desktop infrastructure (VDI) solution. As a direct selling company, its core business users are service center and call center employees who interact with end customers. Its existing VDI solution lacked certain functionalities—including accessibility, performance, scalability—and data security limitations. The company was also concerned about the high capital and operational expenses associated with purchasing and maintaining hardware and software for the existing platform. The unexpected onset of the COVID-19 crisis required employees from all departments to work remotely to ensure productivity while complying with the retailer’s security policies. Cognizant stepped in to enable secure remote working and ensure business continuity for the retailer during the COVID-19 crisis.