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November 15, 2023

Solving the healthcare automation paradox

In our recent study, healthcare executives say automation is critical to delivering care, and are highly satisfied with automation outcomes. But fears remain about getting patients, clinicians and employees onboard.

Hospitals and health systems have a healthy appetite for automation. In our recent survey of 300 business and technology decision makers from a wide range of hospitals and health systems, the vast majority (80%) said automation was critical to their organization’s health.

Further, organizations that have deployed an automation initiative in the last two years are very satisfied with the results. Top areas of implementation are in IT, care management and care delivery, with the goal of supercharging productivity, improving patient experiences and alleviating job stress and burnout.

Yet despite the potential benefits and successes, providers worry that patients, clinicians and employees will resist automation efforts. They’re concerned about reluctance to learn new procedures and new skills, and that patients won’t be enthusiastic about getting used to a new experience. Given the high satisfaction levels, these fears could be unfounded.

These are just a few of the findings from our inaugural 2023 Healthcare Provider Automation Survey, which offers insights into how automation and stakeholders intertwine and provides guidance on how to make the most of automation initiatives.

Figure 1

*We surveyed 120 C-suite executives; 80 IT executives, including CIOs; and 100 business leaders, including CNOs and CMOs.

To learn more, download the full report on our 2023 Provider Automation Survey or contact us to discuss how to develop automation strategies that quickly address pain points while building the foundation for continued deployment of automated solutions.

William Shea
VP, Healthcare Consulting
William Shea

William “Bill” Shea is a Vice President within Cognizant Consulting’s Healthcare Practice. He has over 20 years of experience in management consulting, practice development and project management in the health industry across the payer, purchaser and provider markets.

Sashi Padarthy

AVP & Consulting Partner, Digital Health

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Sashi Padarthy is an AVP within Cognizant Consulting’s Healthcare Practice, leading digital strategy and transformation services. He has helped healthcare organizations in the areas of strategy, transformation, innovation, new product development and value-based care.

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