Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn moreHow unlocking sustainability propels benefits that exceed expectations
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn morePlease visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn moreHow unlocking sustainability propels benefits that exceed expectations
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreNo Results.
Did you mean...
Or try searching another term.
A service desk is the problem-solving point of contact between a provider of IT services and its users. Service desks can manage everyday IT incidents, disruptions (such as outages), as well as planned and unplanned service changes. A help desk typically uses a “ticket” workload system, managing both internal and user-facing support departments. Today’s service desks generally employ cloud-based—and even AI-based—software to efficiently manage workloads.
The benefits of a well-managed service desk—particularly one that uses cloud-based and/or AI-based ticket management software—include:
Back to
GlossaryOur Media & Publications