Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn moreHow unlocking sustainability propels benefits that exceed expectations
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn morePlease visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn moreHow unlocking sustainability propels benefits that exceed expectations
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreNo Results.
Did you mean...
Or try searching another term.
Process innovation is the act of using digital tools and technologies to reengineer business processes with improved ways of working—such as automating workflows and creating intelligent workflows—to create a more customer-focused enterprise.
Using process innovation, a company can reassess and reimagine its processes to be more adaptable to its customers’ needs and wants, and develop new ways of developing and delivering products and servicing those customers. In turn, process innovation can optimize a workforce and combine people and bots for improved efficiency and engagement. Process innovation can also be a competitive differentiator, by making company’s operations stand out for unique and superior customer engagement, service and experience.
Back to
GlossaryOur Media & Publications