-
Industries
- Automotive
- Banking
- Capital Markets
- Communications, Media & Technology
- Consumer Goods
- Education
- Healthcare
- Information Services
- Insurance
- Life Sciences
- Manufacturing
- Oil & Gas
- Retail
- Transportation & Logistics
- Travel & Hospitality
- Utilities
-
-
CONSULTING
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn more
-
Services
- Application Services & Modernization
- Artificial Intelligence
- Business Process Services
- Cloud Solutions
- Core Modernization
- Digital Experience
- Digital Strategy
- Enterprise Application Services
- Industry+
- Infrastructure Services
- Intelligent Process Automation
- Quality Engineering & Assurance
- Security
- Software Product Engineering
-
Sustainability Services
How unlocking sustainability propels benefits that exceed expectations
Learn more
-
Insights
-
Themes
- Modern Business
- Sustainability and Resilience
- Tech to Watch
-
Research
- The Future-Ready Business Benchmark
- The Future of Us
- The Green Rush
- The Work Ahead
-
Explore
- Blog
- Case Studies
- Latest Thinking
- Podcasts
-
Intuition engineered®
At Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn more
-
-
About
- 2021 in Focus
- About Cognizant
- Board of Directors
- Client Briefing Program
- Cognizant Events
- Contact Us
- Corporate Governance
- Corporate Integrity
- Culture & Values
- Diversity & Inclusion
- ESG
- Leadership Team
- News & Press Releases
- Partnerships
- Public Policy
- Sponsorships
- Talent Worldwide
-
Intuition engineered®
At Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn more
Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
LIFE SCIENCES
Pioneering Robotic Process Automation at a Major Life Sciences Company
The Challenge
Life sciences companies have many regulatory responsibilities, including the obligation to document and maintain consumer feedback on the safety and efficacy of their products.
At this life sciences company, that obligation was increasing exponentially, with the volume of individual case safety reports (ICSRs) doubling year over year.
Our Approach
The immediate goal of the project was to replace and automate repetitive manual activities with a zero-touch robotic process automation (RPA) solution for the processing of ICSRs submitted by consumers and monitored by pharmaceutical industry regulators.
In developing the RPA solution, however, we recognized that it could be a first step toward introducing automation in other areas of the organization. The RPA solution was completed and went live in just seven months. New automation efforts are in development to incorporate areas where more complex processing is needed, along with certain cognitive elements, including artificial intelligence and machine learning.
RPA Improves Efficiency, Consistency and Quality
The RPA solution delivers numerous benefits, including faster processing with greater consistency and fewer errors. More important, its modular design can be customized and scaled for future needs in other types of documents and transmission modes.
30%
reduction in end-to-end cycle time
99%
first-time accuracy achieved
96%
regulatory compliance attained
92%
turnaround time compliance reached
SPREAD THE WORD
