Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn moreHow unlocking sustainability propels benefits that exceed expectations
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn morePlease visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn moreHow unlocking sustainability propels benefits that exceed expectations
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreAt Cognizant, we help our clients do what others can’t—operate with human insight, but at superhuman speed. So they get ahead. And stay ahead.
Learn moreLife sciences companies have many regulatory responsibilities, including the obligation to document and maintain consumer feedback on the safety and efficacy of their products.
At this life sciences company, that obligation was increasing exponentially, with the volume of individual case safety reports (ICSRs) doubling year over year.
The immediate goal of the project was to replace and automate repetitive manual activities with a zero-touch robotic process automation (RPA) solution for the processing of ICSRs submitted by consumers and monitored by pharmaceutical industry regulators.
In developing the RPA solution, however, we recognized that it could be a first step toward introducing automation in other areas of the organization. The RPA solution was completed and went live in just seven months. New automation efforts are in development to incorporate areas where more complex processing is needed, along with certain cognitive elements, including artificial intelligence and machine learning.
The RPA solution delivers numerous benefits, including faster processing with greater consistency and fewer errors. More important, its modular design can be customized and scaled for future needs in other types of documents and transmission modes.
reduction in end-to-end cycle time
first-time accuracy achieved
regulatory compliance attained
turnaround time compliance reached
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