Gannett Technology leveraged Cognizant’s digital publishing expertise and experience in application and infrastructure outsourcing to create an IT optimization and transformation plan. In addition to streamlining IT operations, the plan’s goal was to accelerate the company’s Global Workforce Initiative (GWI), a program to standardize IT processes and documentation. The plan also aimed to foster a staff augmentation relationship with Cognizant. The GWI leveraged smart operations, platform-driven intelligent process automation (IPA) and information technology infrastructure library (ITIL) best practices to deliver efficient IT change management and support services.
We supported new and existing customer and COTS applications to reduce overall IT spend and drive efficiency. We also expedited IT ticket management with streamlined technical support services and managed and enhanced applications that supported circulations and publishing services on iSeries to maintain SLAs and automatically manage changing resource demands. Agents within the Network Operations Center ensured that links and networks work correctly. The GWI also enables Gannett to focus on core business needs without sacrificing cost-effective IT support services or resources.