The challenge
A leading U.S. healthcare insurance provider realized that meeting customer expectations and demands in evolving regulatory and taxation environments required a boost in its business agility and operational efficiency. With increasingly data-driven care plans, it was essential that the insurance provider conform to stringent Health Insurance Portability and Accountability Act (HIPAA) regulations designed to protect customers’ medical records and other personal information. At the same time, the insurance provider wanted to stop managing its data center and instead focus on core business and strategy. The firm’s leadership saw transitioning to the cloud as a vital leap to future prosperity, and the best way to meet its goals, and turned to Cognizant for a solution.