Accelerate your Cloud Journey with Cognizant and Amazon Web Services.

Amazon Web Services (AWS) provides a reliable, scalable, low-cost Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) to customers in 190 countries and all industries from data centers located in regions throughout the world.

AWS offers a complete set of infrastructure, platform and application services that enable customers to run virtually everything in the cloud—from enterprise applications and big data projects to social games and mobile apps—in an open, flexible, agile and secure environment.

COGNIZANT—AMAZON WEB SERVICES PARTNERSHIP

Cognizant is a Premier Consulting Partner for AWS, an AWS Channel Reseller, an AWS Managed Services Partner, an AWS Migration Acceleration Program (MAP) Partner, and an AWS Marketplace Reseller. In addition, Cognizant has accredited status with AWS for healthcare and life sciences, financial services, migration competency, big data, Workspaces and SharePoint.

We address a dual charter:

• Simplify IT using hybrid cloud, to free up costs and improve efficiencies 
• Accelerate digital business using cloud-native solutions, to offer differentiated customer experiences and enhanced business agility

Cognizant applies its Cloud Steps Transformation Framework and Cloud360 cloud management platform to drive the business agility of enterprise customers to lead Digital.

WORKING WITH COGNIZANT

With over 2000 AWS practitioners, including more than 1200 certified AWS professionals, Cognizant has the expertise and experience to help customers make the transformative journey to the cloud. For each AWS client project, Cognizant leverages its strong partnership with AWS to maximize customer benefits from the AWS architecture, including:

• Business agility through transformation
• Cost savings and financial governance
• Regulatory and compliance control
• Customer experience management

Cognizant and AWS are united in a common goal: to serve our mutual customers better by leveraging the best of both worlds—Cognizant’s global delivery model and the efficient, low cost cloud computing strength of AWS. Leveraging the AWS cloud architecture, the AWS Cognizant Team (ACT) delivers the differentiating integration strategy and expertise to create the industry-specific and horizontal solutions our mutual customers require.

Our Cloud services support the end-to-end cloud adoption journey, namely:

• Cloud Consult involves defining the right cloud strategies including cloud assessments, platform selection, security and cloud operating models.
• Cloud Migrate involves designing and bringing up the cloud environment as well as executing the most appropriate cloud migration (re-host, re-platform, re-engineer). We also cover greenfield cloud native application engineering and development. 
• Cloud Operate involves providing AI-led, integrated full stack management of workloads, running on hybrid cloud environments.

Cognizant has built and delivered several solutions in collaboration with AWS. Learn More

AWS Transformation Services

Cognizant leverages its Cloud Steps Transformation Framework, a structured "factory based" process framework that helps clients migrate their application workloads to a cloud environment.  Cognizant Cloud Steps Transformation Framework enables an agile, secure, hassle-free transformation with minimal intrusion and maximum automation. This guided transformation is powered by various accelerators such as pre-built solution blueprints and patterns, migration tools, factory models, performance dashboards, governance framework and integrated change management.

Cognizant Cloud Steps Transformation Framework uses a five-step approach to assist in an end-to-end transition from your organization’s existing environment to a cloud ecosystem. This includes envisioning, assessing and planning, designing and building, migrating and validating, as well as managing. It provides an end-to-end solution to help your organization leverage the cloud successfully and stay competitive. Watch Video.

Cognizant migrated a U.S.-based regional health information exchange network's systems to use standards-based communications protocols for processing transactions. Read more on this Cloud Transformation Case Study.

Read Cognizant—AWS case studies:

• Cognizant migrated 40% of data center workloads to a combination of co-location and Infrastructure as a Service (IaaS) cloud facilities for a major global media company. It resulted in significantly reduced time to market and data center footprint. Learn More
• Cognizant developed a scalable and secure self-service IT platform for a global pharmaceutical services provider. The platform helped to streamline and secure operations, improve data center flexibility and accelerate best practice adoption on a global scale. Learn More
• Cognizant helped an international manufacturer of electrical and electronics equipment, by streamlining their operations and increasing control of its acquired company. This was made possible by Cognizant’s cost effective, holistic infrastructure-plus-support solution for migrating the acquisition’s Oracle E-business suite to AWS. Learn More

Please contact us at cloud@cognizant.com to learn more about these services.

Cloud360

Cognizant's AI-led automated cloud management platform abstracts, governs and delivers the best service and on-demand experience to enterprises. It overlays private, public and hybrid IT infrastructure components, and is highly extensible to integrate into an enterprise’s choice of software and platforms. When complemented by our 24x7 managed services capabilities, the result is a single 360˚ view of IT that serves users to provision, orchestrate, monitor, remediate, meter, chargeback, collect machine analytics and get advised on governance, cost control and compliance.

Read more on Cloud360 and watch the video.

Our Cloud360 core solutions are illustrated below.

Amazon Connect 

Amazon Connect is a cloud-based contact center service built on the same technology used by Amazon customer service associates to power millions of customer conversations around the world. There are no upfront payments, license costs or long-term commitments. You pay only for the time your customers are connected to the service and for the telephony used. 

With built-in conversational AI leveraging Amazon Lex (using the same technology that powers Alexa) and AWS Lambda integration framework to query your own and third-party applications, Amazon Connect can provide next-generation, personalized customer experience.

Since Amazon Connect is built on AWS, it can seamlessly leverage the full suite of AWS services, including, storage, database, analytics, security and management.

Amazon Connect Center of Excellence (contact us at transmod@cognizant.com)

Cognizant is a certified go-to consulting partner for Amazon Connect, having met stringent Amazon requirements that include:

• A dedicated team focused on Amazon Connect services, with proven experience on contact center software and service setup, configuration and implementation
• Trained team members who have passed training certifications for both business and technical tracks and attended Amazon boot camp training 
• Completion of a “readiness assessment” from the Amazon Connect professional services team 

Cognizant’s team of certified professionals can help you through your entire Amazon Connect journey, including:

• Educating your team on Amazon Connect and AWS capabilities
• Strategic consulting and roadmap planning
• Business case development 
• Rapid Proof of Concept execution
• Architectural design
• Configuration and development
• Integration
• Testing
• Ongoing support and maintenance

Our team works across the globe and can provide regional professionals to help with your deployment.

Cognizant Cognitive Contact Center 

As products and services become more commoditized, customer experience is the next battleground for differentiating your products and services from the competition. Our team can help you deliver this optimized experience. We’ve designed a state-of-the-art digital contact center solution, the “Cognitive Contact Center,” which incorporates disruptive next-gen technologies encompassing CPaaS, omni-channel, self-service, advanced AI and cognitive capabilities. These capabilities are built on Amazon Connect and AWS to digitize our clients’ contact centers and improve overall customer experience, ensuring readiness for tomorrow.

Solution Highlights

• AI at the core—AI drives interactions and intelligence and learns continuously for personalized customer experience (leveraging Amazon Lex, Amazon Comprehend, Amazon Rekognition and Amazon SageMaker)
• CPaaS—Futuristic cloud platform with rich omni-channel and self-service functionalities
• Next Gen UI—Voice-enabled self service
• API backbone—Accelerated time to market to achieve business value fast
• Modular—Customizable solution suite/framework that can be built for business processes specific to your industry and business
• Omnichannel ready—Seamless integration with Salesforce.com CRM, Microsoft Dynamics 365, Pega, ServiceNow and Siebel CRM for Omni Channel & Customer 360
• Personalized—Hyper-personalization with decisions based on emotion recognition and next best action along with customer journey orchestration
• Affordable—Innovative pay-as-you-use model

Our Capabilities Applied—A Success Story

A major bank was using a premise-based contact center platform that needed a major upgrade to meet the bank’s digital customer experience vision of the future. Their goals included enhanced natural language AI to provide personalized and predictive support and lower the total cost of ownership. 

In four months, Cognizant took the bank live with a solution built on Amazon Connect. Engagement highlights include:

• Consulting to select the contact center platform and conceptualize the end-to-end solution in collaboration with the bank 
• Natural language understanding and voice biometric identification capability for retail customers
• Integration with core banking system and various CRM systems to provide customer 360 and personalized interaction
• Increased self-service containment by 15% by leveraging Amazon Lex
• Zero CAPEX cloud solution delivering a 25% reduction in total cost of ownership