Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreWorking to reshape business models, modernize products and enhance customer experiences to drive growth.
Learn MoreReinventing and managing your most essential business processes with new ways of working.
Learn MoreSimplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
Learn MoreHelping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreHelping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreWorking to reshape business models, modernize products and enhance customer experiences to drive growth.
Reinventing and managing your most essential business processes with new ways of working.
Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreEach year, U.S. health insurance companies provision millions of dollars in anticipation of health plan inaccuracies and legal penalties. To deliver accurate health benefits and minimize legal payouts, insurers must ensure their systems are ready for business at the start of the new year.
A leading U.S.-based retail pharmacy and pharmacy benefits manager faced high payouts every year due to erroneous claims. The company wanted to raise the bar on the customer experience with improved patient-centric care and more accurate claims administration.
Cognizant modernized the company’s benefit plan rollouts using BenefitSERV, our Intelligent Product for platform-based benefits configuration and automated validation. We improved the customer experience with a three-pronged strategy: pharma experts who focus on the end user; accurate coding of benefits plans; and end-to-end automation of the validation process.
With Cognizant’s end-to-end approach to quality assurance (QA) the company achieves both a many-fold increase in plan volumes and 100 percent compliance with its “plan active by date” targets. Our solution improves plan accuracy to 99.5 percent, helping the company reap significant savings in payouts—and increase its bottom line. Better plan accuracy also translates to member satisfaction.
reduction in go-live timeline for healthcare benefits plans
reduction in QA costs