How 14 organizations are using intelligent connectivity to boost operational efficiency, improve the customer experience and create new business models for revenue growth.

Blockchain networks promise to improve process efficiencies, reduce IT costs and elevate trust across the value chain for utilities that pilot new business models pivoting around shared infrastructure and collaborative ecosystems.

For utilities organizations, providing a digitally enhanced customer experience and journey is essential to remain competitive in the world of new age energy prosumers.

As utilities adopt smart meters, smart grids and other innovative digital technologies, deploying business process as a service (BPaaS) offers great benefits for operational efficiency, customer service and controlling IT expenses.

By applying virtualization, AI and bots in the quality assurance (QA) process for smart devices and smart homes, organizations can ensure that these components are interoperable, effective and efficient.

Water utilities worldwide wrestle with the challenges of a dynamic, highly deregulated, and competitive market. Climate change, water shortages, unpredictable weather patterns, aging infrastructures, and funding gaps underscore the need to respond and adapt quickly to new business and technology requirements. While advances in digital technology and analytics can help overcome these issues, evaluating, identifying, and sustaining the appropriate initiatives requires specialized capabilities, a proven process framework, solid implementation methodologies, and a carefully defined vision, strategy, and roadmap.

Power utilities can gain competitive advantage by proactively alerting customers to power outages via their preferred channels; here's a guide to turbocharging your outage management system (OMS). 

Facilities managers can now deploy cutting-edge digital technologies such as AI, cloud and Internet of Things (IoT) to enhance building energy efficiency, implement smart systems throughout facilities and achieve an integrated view of building operations. Here's a guide to this exciting set of developments for FMs, and a handful of diverse successful use cases.

Chartered in 2011, the UK government’s Smart Metering Implementation Programme (SMIP) aims to equip every UK home, as well as businesses and consumers in the public sector, with smart energy meters to help manage energy consumption and reduce carbon emissions. As UK utility companies prepare for SMIP, they must identify the capabilities they need, and understand the complexities they will encounter over program’s two stages: foundation and installation. Those that apply lessons from the foundation stage will be able to tap into the benefits of smart metering sooner, rather than grapple with isolated daily issues.

For power utilities, analytics are a key to enhanced operational performance and competitive standing. We offer a roadmap for determining and prioritizing relevant analytics, assessing analytics maturity, and implementing an effective analytics process encompassing smart meters, phasor measurement units and other useful sources.