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Energy and utility companies choose us to help them work better and work differently.

From creating better customer experiences to ensuring efficient operations, Cognizant’s expertise drives success for the sector.                                                                         

SEGMENTS WE SERVE

  • OIL & GAS

    View our portfolio of business and IT services for upstream, mid-stream and downstream operations—and how they benefit producers and distributors of oil and gas.

  • UTILITIES

    We help utility companies innovate and reinvent their business models while continuing to modernize and streamline operations.

  • CUSTOMER EXPERIENCE MANAGEMENT

    We help the utility industry address a wide range of challenges and gain premier customer experience and cost optimization.

CONSULTING & SOLUTIONS

Cognizant’s solutions and offerings are based on years of work with leading energy and utility companies. They comprise proven methodologies, frameworks and assets to ensure successful outcomes.

Smarter Utilities

Built on our experience with early smart grid adopters, Cognizant’s Smarter Utilities solutions are designed to maximize the benefits from smart grid investments.

Energy Management

Our Energy Management solutions address the challenges associated with managing energy programs and help support the rollout of consumption, rate and behavior analytics.

Transmission & Distribution (T&D) Business Improvement

Cognizant's T&D solutions can be used to integrate and streamline processes across departments & deliver insight into assets and work.

RESULTS

Big Data Strategy for a Leading European Utility

We advised a leading European utility on its big data adoption strategy. We assessed tactical business needs and evaluated Business Intelligence (BI) products, following which we established a robust BI system that supports competitive differentiation. During this exercise we identified business benefits valued at €80 million.

  • Created a well-defined, three‑year roadmap setting a course for the company aligned to business unit and organization maturity.
  • Increased awareness and consensus on the strategic importance of BI and change management.

Electricity Market Expansion for a Leading UK Gas Supplier

A leading electricity and gas retailer in the UK engaged us to help chart a course for its growing electricity portfolio. Cognizant analyzed and assessed processes, people and systems across all core business units, including sales, pricing, meter operations, procurement, risk and settlements. Using our recommendations and an accompanying roadmap, the utility realized multiple business benefits, including significant savings in process efficiency.

  • Savings of approximately £3 million per year.
  • Standardization of processes and incorporation of best practices provided a quick IT system response to changing business needs.
  • Single view of customer and improved customer service.

Enhanced Customer Experience for a Leading Energy Retailer

A leading energy retailer in the UK engaged Cognizant to revamp its customer website. We developed an online customer experience featuring best-in-class self-service features, an intuitive user interface, optimized navigation paths and seamless integration with back-end transactional systems. Additionally, a service-oriented architecture delivered increased performance, greater reliability and the scalability needed to serve a large and growing customer base.

  • Improved navigation resulted in increased online sales.
  • Lowered maintenance costs using open source technologies.
  • Increased customer satisfaction.

Customer Service Management for a Leading U.S. Utility

A leading U.S. utility selected Cognizant as a partner for 24x7 support and maintenance of its enterprise customer service applications. We manage applications for customer service, meter reading, complex billing, market transactions and work tracking.

A key highlight of this engagement has been the use of Cognizant’s proven ADAPT framework for capturing knowledge and ensuring a seamless transition to a new support model.

  • Reduced TCO year over year by implementing productivity improvements outlined in our resource strategy.
  • Delivered continuous service delivery improvements using root cause analysis and benchmarking.
  • Lowered manual effort and errors through business process optimization and automation.
  • Big Data Strategy for a Leading European Utility
  • RESULTS

    Big Data Strategy for a Leading European Utility

    We advised a leading European utility on its big data adoption strategy. We assessed tactical business needs and evaluated Business Intelligence (BI) products, following which we established a robust BI system that supports competitive differentiation. During this exercise we identified business benefits valued at €80 million.

    • Created a well-defined, three‑year roadmap setting a course for the company aligned to business unit and organization maturity.
    • Increased awareness and consensus on the strategic importance of BI and change management.
  • Electricity Market Expansion for a Leading UK Gas Supplier
  • Electricity Market Expansion for a Leading UK Gas Supplier

    A leading electricity and gas retailer in the UK engaged us to help chart a course for its growing electricity portfolio. Cognizant analyzed and assessed processes, people and systems across all core business units, including sales, pricing, meter operations, procurement, risk and settlements. Using our recommendations and an accompanying roadmap, the utility realized multiple business benefits, including significant savings in process efficiency.

    • Savings of approximately £3 million per year.
    • Standardization of processes and incorporation of best practices provided a quick IT system response to changing business needs.
    • Single view of customer and improved customer service.
  • Enhanced Customer Experience for a Leading Energy Retailer
  • Enhanced Customer Experience for a Leading Energy Retailer

    A leading energy retailer in the UK engaged Cognizant to revamp its customer website. We developed an online customer experience featuring best-in-class self-service features, an intuitive user interface, optimized navigation paths and seamless integration with back-end transactional systems. Additionally, a service-oriented architecture delivered increased performance, greater reliability and the scalability needed to serve a large and growing customer base.

    • Improved navigation resulted in increased online sales.
    • Lowered maintenance costs using open source technologies.
    • Increased customer satisfaction.
  • Customer Service Management for a Leading U.S. Utility
  • Customer Service Management for a Leading U.S. Utility

    A leading U.S. utility selected Cognizant as a partner for 24x7 support and maintenance of its enterprise customer service applications. We manage applications for customer service, meter reading, complex billing, market transactions and work tracking.

    A key highlight of this engagement has been the use of Cognizant’s proven ADAPT framework for capturing knowledge and ensuring a seamless transition to a new support model.

    • Reduced TCO year over year by implementing productivity improvements outlined in our resource strategy.
    • Delivered continuous service delivery improvements using root cause analysis and benchmarking.
    • Lowered manual effort and errors through business process optimization and automation.

RESOURCES

Regional Utility, PNM, Reboots Customer Satisfaction by Reshaping the Digital Customer Experience

By developing proactive outage alerts, a highly functional digital customer interface and omni-channel consistency across customer service processes, PNM reduced service costs while empowering customers.

North American Utility Sparks Up its Complaint Handling System

Electric utility’s new complaint handling system reduces resolution times, increases staff productivity, boosts customer satisfaction and improves regulatory compliance.

Manufacturer in the IoT World

As the physical world merges with the virtual world, an increasing number of objects are intelligent and networked.

Informed Manufacturing: Revitalizing the Value Chain

The real and virtual worlds are converging, creating the opportunity to use intricate cyber‑physical systems to improve manufacturing. See how informed manufacturing transforms the value chain.

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