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Meeting the demands of modern grocery retail

The challenges the grocery sector grapples with include high inflation, rising operational costs and the pressure to stay profitable amid a macroeconomic slowdown. Customers also demand more value, convenience and sustainability, expecting hyperpersonalized experiences across multiple touchpoints.
As grocery supply chains become more complex amid labor shortages and the growing need for skilled staff, the industry must adopt innovative technologies and agile strategies.
Our solutions offer next-generation customer interactions and 360-degree customer intelligence. We provide platform, application and data modernization services to ensure a robust digital foundation. Every offering promotes eco-friendly practices and efficient supply chain planning and execution.   

Our capabilities

Power up omnichannel

Cognizant’s experts help retailers find the right path to omnichannel adoption for their brand based on customers, competitors, and physical and digital assets. Our consulting and expertise include:

  • Omnichannel strategy and roadmap
  • Cross-channel integration
  • E-commerce replatforming
  • International commerce
  • Digital commerce optimization
  • Mobile
  • Digital marketing
  • Agile delivery
  • Loyalty and CRM

Get retail expertise

Get the guidance you need to elevate your merchandising strategy. Our retail expertise spans the merchandising value chain, including retail information management, merchandise financial planning, category management, assortment and space planning, pricing and promotion planning.

Rethink store experiences

Cognizant can help you rethink the grocery store experience to create more engaging and rewarding shopper interactions. To create a seamless shopping experience, we deploy AI-powered personalization and enable 360-degree customer intelligence and digital point-of-service. We offer a range of curated store solutions including:

  • Point-of-service
  • In-store productivity
  • Gamification
  • In-store service management
  • Shrink management

Revitalize your supply chain

Transform your supply chain with expert assistance to unlock greater benefits and savings. We provide efficient planning and execution, along with last-mile enablement—to meet the demands of today’s grocery retail industry. Our supply chain consulting and services include:

  • Supply chain planning
  • Supply chain execution
  • Supply chain visibility

Innovate for a sustainable future

We implement advanced sustainability analytics, energy-efficient solutions and comprehensive waste reduction strategies—to ensure eco-friendly practices and promote a greener future. By integrating these initiatives, we help businesses reduce their environmental footprint while enhancing operational efficiencies and meeting customer demands for sustainable practices.

Create quality solutions

Cognizant’s partnerships with Microsoft, Oracle, Salesforce, Google Cloud, Adobe, SAP and Amazon Web Services (AWS), combined with our global delivery and implementation best practices, ensure that you receive the highest quality solution in the most cost‑effective manner.

Latest thinking

Retail leaders can capitalize on consumers’ new shopping behaviors

Read how against long odds, category-leading retailers got it done during the pandemic. Next up is readying for the post-vaccine era.

Black woman receiving parcel wearing mask
Online impulse buys: The newest item on the grocery industry’s list

Consumers like the convenience of online food shopping, but miss the discovery of new items. Integrated intelligent search lets retailers add spontaneity to the digital experience.

Abstract image of shopping

Get answers to your questions

Our clients turn to us to help them reimagine ways of working with technology.

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