Reinventing the Customer Experience
Reinventing the Customer Experience
As the travel and hospitality industry looks to rebuild, digital may be its saving grace. From chatbots to self-learning booking platforms, providers can create new momentum that both pleases customers and trims costs. We help you explore multiple paths forward and craft a digital strategy for the post-pandemic world.
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Organizations need to assimilate, understand and act on their data to grow and nurture their business and streamline their operations.
Alain D’HoeHead of Travel & Hospitality Belgium, Cognizant
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GUIDEBOOK
Creating Superior Customer Experiences by Leveraging AI & Data
Learn how to reinvent decision-making processes to excite customers and grow revenue by intelligently combining AI technology and human science.
READ GUIDEBOOK
PODCAST
KLM and Delft Hyperloop on Reimagining the Travel Experience
In the first episode of this two-part series, David Womack, Cognizant's Head of Experience Strategy, talks to KLM Mainport and TU Delft Hyperloop about building resilient networks and macro-trends transforming the industry.
LISTEN PODCASTLatest Thinking
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A Room With a View … Forward
The pandemic hit the hospitality industry hard, but IHG Hotels & Resorts is well positioned for a recovery.
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Airline Improves Customer Experience With Loyalty Program Chatbot
Recognizing the potential for conversational AI to simultaneously reduce call volume and improve customer satisfaction, this airline sought Cognizant’s expertise in developing a customer-facing intelligent assistant to automate customer loyalty program inquiries.
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Resetting the Digital Table for Food Services
As the hard-hit restaurant industry eyes a future in which the coronavirus remains a threat, forward-looking businesses are using technology to implement changes that are in many cases long overdue.
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No More Rooms, Only Adaptive Spaces
Customers no longer just go online; they live online, even when they’re in the physical restaurant or hotel. This creates opportunities to reimagine physical spaces and turn them into a strategic business advantage.
Ready to learn more?
Cognizant can help your company to cope with digital transformation & and innovation.
Travel & Hospitality Reinvented
