Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
How will Alex travel in in the future? How will COVID-19 impact your industry and what role should your company play to stay relevant for the next generation?
DOWNLOAD THE MAGAZINEUnsurprisingly, the travel and hospitality industry is taking one of the hardest hits. As cities, states and entire countries effectively shut down, people around the world are canceling their upcoming trips.
In this Special Report the team from Cognizant’s Center for the Future of Work consider what the world will look in 2023 – a period far enough away for the implications of the virus to have materially changed things, but not so far away that pure idle speculation reigns supreme.
Global tourism has grown significantly in recent years and will continue to expand, especially as dramatic changes in the consumer landscape lead to new means of tourism and travel. In addition to technological advancements making it easier and more accessible to plan and book a trip, other factors like cheaper airlines, digital platforms providing access, changing demographics, a growing middle class and rising education levels will also change the face of tourism in the upcoming decades.
We have started the conversation with the next generations, how they view the future and how they think your organization will stay relevant in their lives.
Travel & Hospitality is one of the most digitally mature industries. So, travelers expect flawless digital experiences. Only by collaboration, travel companies can serve travelers a smooth journey.
As retail, travel and hospitality businesses enter the next phase of digital, the convergence of physical and digital experiences will continue to evolve rapidly. Customers no longer just go online; they live online, even when they’re in the physical store, restaurant or hotel.
Enabled by emergent digital tools and systems, the travel and retail spheres should explore their many points of convergence and potential for greater collaboration in delivering superior customer experience.
Faced with dramatic shifts in technology innovation, consumer preferences, global turbulence and competitive threats, airline and travel providers will need to undergo radical change to still be operating in 2025.
Transform real estate services and deliver real value to your customers with our innovative solutions and deep industry expertise.
Strengthen your brand and engage your guests in new ways by working with a leader in the restaurants and food service industry.
Our team has years of experience with global distribution system (GDS) platforms as well as retail and online travel companies.
Cognizant is a top service provider to the entire Travel Ribbon, serving airlines, hotel operators and vacation ownerships, rental cars and cruise lines.