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How will Alex communicate in the future? How will COVID-19 impact your industry and what role should your company play to stay relevant for the next generation?
DOWNLOAD THE MAGAZINEWith millions working remotely, digital congestion has replaced physical traffic jams. Here's how we can all take part in freeing up bandwidth.
In this Special Report the team from Cognizant’s Center for the Future of Work consider what the world will look in 2023 – a period far enough away for the implications of the virus to have materially changed things, but not so far away that pure idle speculation reigns supreme.
In today’s society, we have nearly unlimited options to quickly and easily connect with and transfer information to each other, whether via text, face-to-face or speech. As a human race, we’ve become connected to our communication devices. With the combination of rapid adoption and the accelerated emergence of technological developments, the face of communication will likely introduce change.
We have started the conversation with the next generations, how they view the future and how they think your organization will stay relevant in their lives.
Convergence and disruption continue to shape the Communications, Media & Technology space. Industry borders are colliding, digital natives are re-writing the rules, and traditional players are being forced to rapidly reinvent to keep pace.
Customers expect best-in-class, personalised experiences across all channels, which in turn bring digital opportunities to Communication Service Providers (CSPs). Watch how disruptive technologies including IoT powered by 5G connectivity are driving new customer experiences, opening up new revenue streams and enabling the faster launch of new digital services.
By using customer engagement techniques such as human-centric design and technological advances like sentiment analysis, organizations can drive meaningful interactions that result in greater trust and business results.
As we face the end of old-world privacy, it’s time to take a hard look at what privacy and trust mean to us today.
To accelerate digital innovation and growth, our services focus on customer relationship management, knowledge management and the customer experience.
We help carriers transform into multi‑service providers through management consulting, digital integration and personalized business services.
Our services improve business results by streamlining processes, reworking administrative systems and increasing customer loyalty.
Solutions include new personalized processes for billing, customer and order fulfillment as well as digital technology for planning, networks and testing.