Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
THE FUTURE OF COMMUNICATIONS
How will Alex communicate in the future? How will COVID-19 impact your industry and what role should your company play to stay relevant for the next generation?
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What will be the future of your industry?
The COVID-19 pandemic is affecting millions of people and disrupting thousands of businesses worldwide. To keep businesses running it’s more important than ever to be agile and to build new momentum that respects the new reality of their industry. Organizations continuously try to remain relevant. This requires adaptation to changes not only today, but also tomorrow. Change is the only constant.
Constant change asks for scenario-thinking, exploring several paths and craft a digital strategy based on preparing for the future. We believe that future winners in the digital economy will be those that can deliver on one key insight: put technology in the background and focus on customers rst.
Cognizant can bring together digital strategy, deep industry knowledge, human sciences, experience design and technology expertise to help companies design, build and scale digital business solutions. Cognizant has both the expertise and experience with digital transformation. Together with clients we can explore tomorrow’s opportunities.
CONTACT US FOR MORE INFO:
Jeroen Bolte
Head of Communications Benelux
LATEST THINKING
Resolving digital congestion amid the COVID-19 crisis
With millions working remotely, digital congestion has replaced physical traffic jams. Here's how we can all take part in freeing up bandwidth.
What happens after the virus?
In this Special Report the team from Cognizant’s Center for the Future of Work consider what the world will look in 2023 – a period far enough away for the implications of the virus to have materially changed things, but not so far away that pure idle speculation reigns supreme.
Communications reinvented
In today’s society, we have nearly unlimited options to quickly and easily connect with and transfer information to each other, whether via text, face-to-face or speech. As a human race, we’ve become connected to our communication devices. With the combination of rapid adoption and the accelerated emergence of technological developments, the face of communication will likely introduce change.
What the next generation has to say?
We have started the conversation with the next generations, how they view the future and how they think your organization will stay relevant in their lives.
Disrupt or Be Disrupted: The Future of Communications, Media & Tech Companies
Convergence and disruption continue to shape the Communications, Media & Technology space. Industry borders are colliding, digital natives are re-writing the rules, and traditional players are being forced to rapidly reinvent to keep pace.
Digital Is Transforming Communications Industry
Customers expect best-in-class, personalised experiences across all channels, which in turn bring digital opportunities to Communication Service Providers (CSPs). Watch how disruptive technologies including IoT powered by 5G connectivity are driving new customer experiences, opening up new revenue streams and enabling the faster launch of new digital services.
How to Deliver Exceptional Customer Engagement
By using customer engagement techniques such as human-centric design and technological advances like sentiment analysis, organizations can drive meaningful interactions that result in greater trust and business results.
The Trust Paradox
As we face the end of old-world privacy, it’s time to take a hard look at what privacy and trust mean to us today.
SEGMENTS WE SERVE
CABLE & SATELLITE
To accelerate digital innovation and growth, our services focus on customer relationship management, knowledge management and the customer experience.
INTEGRATED COMMUNICATIONS PROVIDERS
We help carriers transform into multi‑service providers through management consulting, digital integration and personalized business services.
NETWORK EQUIPMENT PROVIDERS
Our services improve business results by streamlining processes, reworking administrative systems and increasing customer loyalty.
WIRELESS
Solutions include new personalized processes for billing, customer and order fulfillment as well as digital technology for planning, networks and testing.
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