An Asian government agency overseeing the provision of community support to thousands of low-income families, needed to expand the reach of its program—growing significantly over 2 years.
Adding complexity, the program involves a range of diverse partners including government agencies, volunteer groups and NGOs, coming together to support the community initiative.
To achieve expansion, the client needed a solution to help collect, process, track and manage case data across its ecosystem of partners and case management systems, in a structured and secure way. Case data not only needed to be tracked but also integrated with other government agencies.
The client required an intuitive and user-friendly solution providing visibility and timely tracking of each case, whilst ensuring personal privacy and data security could be maintained.
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