Client challenge
An Asian government agency overseeing the provision of community support to thousands of low-income families, needed to expand the reach of its program—growing significantly over 2 years.
Adding complexity, the program involves a range of diverse partners including government agencies, volunteer groups and NGOs, coming together to support the community initiative.
To achieve expansion, the client needed a solution to help collect, process, track and manage case data across its ecosystem of partners and case management systems, in a structured and secure way. Case data not only needed to be tracked but also integrated with other government agencies.
The client required an intuitive and user-friendly solution providing visibility and timely tracking of each case, whilst ensuring personal privacy and data security could be maintained.
Why Cognizant?
Cognizant’s Digital Experience practice helps the world’s biggest corporations work better to:
- Understand their customers
- Enable their employees
- Scale personalized, relevant and valuable experiences
Our experts draw on strategy and research to link data to design, systems to stories and insights to outcomes. We unearth moments that matter most in customer and employee journeys and orchestrate software, platforms, and programs to transform these high-value interactions into personalized experiences that drive business results.