Digitization is seen as the panacea for overcoming the myriad challenges that utilities have come up against in recent years. In confronting these challenges, utilities have undertaken measures to use digital to create efficiencies, improve customer service and revamp their business models. While this indicates the industry’s undeniable move towards digitization, at an organizational level, utilities will need to overcome multiple challenges to achieve their digitization goals.
Part three of this multi-part series offers recommendations on how to accelerate the digital journey. It continues the insights imparted on the disruptive forces impacting utilities, and the various efforts to meet these challenges.