Building a solid CRM foundation is no easy task. Organizations must not only identify the best CRM technologies for their business, but must also employ effective change management strategies to align their people and processes with customer relationship goals. Cognizant’s CRM practice possesses significant experience implementing CRM solutions in a variety of industries around the world. We can help your company on a broad range of CRM priorities, from sales management to marketing automation to customer support and service.
We work with a wide range of CRM products, including Oracle Siebel CRM, Oracle OnDemand, Microsoft CRM, Amdocs, Salesforce.com, Right Now and Cegedim Dendrite. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services.
Improve customer interactions and boost revenues with sales management tools for compensation, territory management, partner management and sales performance management.
Improve your customer experience by using our case management, field service management and self-service management solutions.
Automate business processes and increase productivity using proven BPM workflow management tools and integration software packages and our cross-industry expertise.
Make sure the right messages are delivered to the right customers through the right channels. Leverage our solutions for campaign management, list management and lead generation.
Enhance customer relationships with a single, accurate and trustworthy version of your data.