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Cognizant's response to COVID-19

Recent updates

PERSPECTIVES

Three ways to prepare supply chains for the challenges ahead

Emerging technologies and a strong desire to change show the way forward for global supply chains battered by disruptions.

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Putting the utopia into ‘Remotopia’

With a personalized work-location strategy, businesses can build in the autonomy and flexibility that’s currently missing from their remote-work policies.

Putting the utopia into ‘Remotopia’

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Optionality: the new workplace imperative

The new workplace is a hybrid one. Business leaders need to embrace a business culture of ‘optionality’ that fully supports employees, whether in-office or remote.

PERSPECTIVES

Building Resilience: How to Emerge from the Pandemic Stronger

Grounded in the lessons learned through the pandemic, Cisco has updated its strategic playbook, which includes six recommendations for all organizations to consider.

Digital workplace

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COVID Has Amplified the Call for Agility and Collaboration

In the year since we published our book "Transforming While Performing," the need for a culture of agility and collaboration has only grown more important.

WHITEPAPERS

Shared Service Centers: Risks & Rewards in the Time of Coronavirus

Our recent research reveals that organizations are reassessing the pros and cons of captive services. The advantages are pitted against mounting geopolitical and business continuity concerns.

PERSPECTIVES

How COVID Changes the Digital Divide Debate

By exposing the worst elements of our digital have and have-not world, COVID-19 has shone light on how the divide can and should be bridged.

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Belonging in the Age of COVID-19

Businesses can take these five steps to improve employees' sense of belonging, even at a time of remote work and office shutdowns.

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PERSPECTIVES

The Future is Now: COVID-19 Has Accelerated Workplace Trends

Working in your pajamas. Bidding farewell completely to hardcopy. Using voice commands for darn near everything. We knew these shifts were coming, but the pandemic changed the timetable.

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Meeting the WFH Crunch with Remote Manageability, in or out of Band

A remote manageability system empowers IT to monitor, restore, upgrade and protect devices whether they're powered-up or powered-down.

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WHITEPAPERS

Shared Service Captive Centers: Assets or Liabilities in the Post-COVID-19 Era?

COVID-19 has delivered a profound shock worldwide. With close to seven million cases and almost 400,000 deaths at the time of writing, COVID-19 was something few people had heard of at the turn of the year.

PERSPECTIVES

Reinforcing Productivity in the Age of Remote Work

Thrust into large-scale work-from-home programs by COVID-19, businesses are learning that customers demand a high-quality experience no matter what. We explain how to meet customer expectations in a robust, scalable manner.

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Turning COVID-fueled Anxiety into a Strength

Anxiety has become a fact of life in the post-pandemic workplace. Here are a few tools that can help employees work with their stress, not against it.

WHITEPAPERS

COVID-19: The View From the C-Suite

As senior managers assess the fallout of the pandemic, top priorities range from accelerating digital initiatives amid cost-cutting pressures, to ensuring health and well-being, according to our recent study.

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Withstanding Tough Times Requires a Definitive & Durable Work Culture

During the COVID-19 crisis, it's essential to establish an engaging culture that keeps employees motivated and connected, regardless of their location.

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Get Ahead of New Workforce Demands With Modern Device Management

Here's a device management approach that will boost productivity of remote workers, lower CapEx, eliminate manual work and reduce dependence on IT.

PERSPECTIVES

Feeling Like We Belong … Even When We’re Far Apart

In a post COVID-19 world, it’s more important than ever for businesses to give employees a sense of belonging whether they’re in an office or not.

PERSPECTIVES

Managing Your New Virtual Teams Well

Many organizations suddenly have hundreds or thousands of employees working from home. Apply lessons learned from remote working veterans to keep teams focused and productive.

PERSPECTIVES

Staying Connected in the Time of Coronavirus

Even as physical distance is required, maintaining close ties to customers, partners and employees is critical to sustaining the long-term health of the business.

PERSPECTIVES

Contending with the COVID-19 Pandemic

How well an organization weathers the effects of the COVID-19 outbreak will depend a great deal on how effectively it cares for its employees.

Industry views

PERSPECTIVES

Managing People in a Pandemic: Lessons From the Front Lines

With the right tweaks to processes and management approaches, Cytiva delivered on surging demand despite COVID-19 lockdowns.

PERSPECTIVES

A Room With a View Forward

The pandemic hit the hospitality industry hard, but IHG Hotels & Resorts is well positioned for a recovery.

WHITEPAPERS

Redefining Shopping for a Post-Pandemic World

In the last few years, traditional retailers have struggled to effectively adjust to a world of e-commerce. Now, with the pandemic as a further existential challenge, there’s no turning back.

PERSPECTIVES

Winning with Digital in Post-COVID-19 Healthcare

The pandemic’s impact validated the industry’s initial digital investment priorities; now is the time to fine-tune them—or play catch-up—to align with shifting COVID-influenced trends.

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Event-streaming Technology Paves the Way to Post-COVID Healthcare Agility

With event-streaming technology, health providers and payers can quickly enable responsive experiences such as virtual care, without legacy complexity.

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For Banks, Supporting Small Businesses in the Pandemic Goes Well Beyond Lending

From offering SMB-specific products and financing options, to joining digital marketplaces, there are many ways for banks to support small businesses.

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WHITEPAPERS

From Chaos to Catalyst: Five Imperatives for Healthcare

COVID-19 could be the catalyst for lasting change throughout the industry—if providers and payers re-imagine their future roles in a world reshaped by the pandemic.

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PERSPECTIVES

Three Steps to Turn Elderly Care Virtual, Human-Centric, and Cost-Effective

The COVID-19 pandemic has highlighted the need for better elderly care forcing hospitals to quickly adopt technologies that could make elder care more affordable, on-demand and human-centric.

PERSPECTIVES

Five New Realities for the Financial Industry: What Banks Must Do Now

There are many pragmatic, achievable measures that financial institutions can take to remain relevant and competitive in a post-pandemic world.

PERSPECTIVES

Provider Revenue Cycle Management in the Post-COVID-19 World

U.S. healthcare providers must transform their revenue cycle management practices to weather the added financial strain of the pandemic and prepare for business in a profoundly reshaped industry.

PERSPECTIVES

Agile in a Remote Environment: For Communications and Media Companies

The need for virtual teams puts newcomers to Agile in a tough position: Communications and media companies, are still learning the development methodology’s techniques just when they most need its strengths.

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Banking’s Latest Challenge: Managing Job Performance in the Remote Workplace

As remote work normalizes, banks need to adopt workforce analytics to assess job performance and identify productivity bottlenecks.

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CASE STUDY

Pandemic Academics: College Testing Goes Virtual

When COVID-19 forced social distancing, Cognizant Softvision teamed with a leader in college and career readiness to virtualize test taking.

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Banking’s Quiet Embrace of ‘Work From Anywhere’ (Part 2 in a Multi-part Series)

As the pandemic persists, banks' digital operating models are maturing, turning the quick fix of "work from home" to a more permanent "work from anywhere."

PERSPECTIVES

Telecoms and Smart Cities: Moving Up the Value Chain

Telecoms are playing a front-line role in the smart city movement. But to best support post-coronavirus urban needs, such as enabling more real-time healthcare, they must aggressively push beyond their current infrastructure ambitions.

PERSPECTIVES

Reinventing Clinical Trials for a Stay-at-Home World

As current social distancing guidelines prevent most face-to-face clinical trials, move to decentralized clinical trials that can improve care, empower patients and speed access to data.

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Where Will Businesses Invest in the Post-pandemic World? Look to Telemetry

With telemetry, organizations can uncover areas ripe for cost-cutting and understand the factors affecting productivity when employees work from home.

PERSPECTIVES

Will COVID-19 be the Tipping Point for Immersive Advertising Experiences?

With consumers at home creating sophisticated, imaginative videos, brands and advertisers should be preparing to capitalize with truly immersive campaigns.

PERSPECTIVES

Altered Slates: COVID-19 Radically Changes the Metrics for M&E Investments

Forget return on investment (ROI). For media and entertainment (M&E) companies, the pandemic has triggered a new set of measures to prioritize project portfolios.

PERSPECTIVES

Winning in the Healthcare Price Transparency Era

Empowered healthcare consumers will use the new published prices (with quality information) to comparison shop, defying industry skeptics.

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Beating the Next Pandemic With a Resilient New Healthcare Supply Chain

Healthcare systems, governments and distributors must create a more responsive and resilient healthcare supply chain to contend with future pandemics.

PERSPECTIVES

How Life Sciences Supply Chains Fight COVID-19

As the pandemic has revealed, life sciences companies must significantly improve their ability to sense and respond to change. They must rethink their reliance on global manufacturing and just-in-time inventory.

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AI in Life Sciences: Faster and Surer Diagnosis of Disease

AI and machine learning are transforming how and where diagnosis takes place, which will help tame COVID-19 and future diseases.

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It’ll Take New Tools and Partnerships to Fast-Track Clinical Trials for a COVID-19 Rx

The industry needs new tools, technologies and partnerships to collaborate virtually on drug development and clinical trials for COVID-19 treatments.

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Banking's New Reality: Getting Remote Work Right (Part 1 of a Multipart Series)

Here are the common missteps banks should avoid to successfully enable remote work and digital operations, during the pandemic and beyond.

PERSPECTIVES

Retail’s New Conundrum: Rethinking the Customer Experience in a World of Social Distancing

Due to COVID-19, the retail customer experience is undergoing a complete makeover. Here’s where brands should focus as they wisely revamp their experiences to reflect what consumers value most today and may seek in a post-pandemic world.

PERSPECTIVES

Commercial and Medical Life Sciences in the COVID-19 Age

Virtual healthcare, data science, and digital interoperability can help the healthcare ecosystem stay effective in a chaotic pandemic. They can also help life science companies remain strong in the post-COVID commercial, social and regulatory environment.

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AI in Life Sciences: Faster Cures for Viral Disease

The COVID-19 pandemic reaffirms why AI is essential to accelerating the time it takes to discover a treatment for all types of viral disease.

PERSPECTIVES

COVID-19: Time for P&C and Life Insurers to Give Digital Capabilities a Tough Workout

Exercising digital strengths will help insurers maintain high-quality experiences for policyholders during the pandemic while improving business resiliency.

PERSPECTIVES

COVID-19: How Banking and Financial Services Organizations Can Respond

Financial institutions have a critical role to play in keeping the world running during the COVID-19 outbreak. Here’s how to do it.

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Balancing Health Data Sharing With Protections: Great Medicine for Quashing Epidemics

To fight the spread of COVID-19, U.S. healthcare organizations need to share health data while meeting federal data interoperability requirements.

PERSPECTIVES

COVID-19 Learnings for Consumer Goods

To cope with the pandemic, consumer goods and retail organizations need a holistic supply chain strategy built on a robust digital foundation that anticipates disruptions to keep pace with the fluctuating demand and fulfillment cycle.

CASE STUDY

Track Possible COVID-19 Symptoms? There’s an App for That

Sensyne acts quickly during the pandemic to provide people with a digital medical symptom tracker to help individuals and families monitor their own health and support members of the community who are most in need.

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With the next Phase of PPP Undecided, Here’s What Banks Can Do to Prepare

Here's what PPP lenders can do during this period of legislative limbo to ensure they can act quickly when more clarity is gained.

PERSPECTIVES

Resetting the Digital Table for Food Services

As the hard-hit restaurant industry eyes a future in which the coronavirus remains a threat, forward-looking businesses are using technology to implement changes that are in many cases long overdue.

Business solutions

PERSPECTIVES

Intelligent Automation in the Post-Pandemic World

Pushed into uncharted territories by the COVID-19 crisis, businesses across industries are relying more on process automation, but have a long way to go before reaping its full potential.

PERSPECTIVES

Streamlining Program Management During the Pandemic

While working with a global tank storage company on an ERP systems initiative, we discovered the special sauce to streamline program management.

PERSPECTIVES

Decoding the Data Modernization Imperative for a Post-COVID World

Made essential in the aftermath of COVID-19, businesses in North America have few options to modernize their data management and analytical models.

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The Search for COVID Answers Begins With the Right Data (Part 6)

Businesses getting the best answers to their COVID-19 questions are those that were already prepared to use AI, data, the cloud and agile practices.

PERSPECTIVES

Retail Leaders Roar Ahead: Here’s How They Can Capitalize On Consumers’ New Shopping Behaviors

Against the odds, category-leading retailers got it done during the pandemic. Next up is getting ready for the post-vaccine era.

WHITEPAPERS

Disruption: Data and Analytics Modernization in the COVID-19 Era

COVID-19 has changed the world. The latest research reveals that many companies benefit by rethinking their analytics models and data management processes to keep up with the new reality of doing business.

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Even Inexact Data Can Be Meaningful to AI

As we launch our Pandemic Response Challenge with XPRIZE, we’re certain everything we’ve learned about AI will help mitigate the impact of COVID.

PERSPECTIVES

Six Strategies for Recrafting the Manufacturing Enterprise

To succeed in the post-COVID-19 world, manufacturers must embrace change at myriad levels. Reevaluate strategies, business models, processes and technology adoption.

WHITEPAPERS

IoT: Powering the Future of Business and Improving Everyday Life

New survey shows IoT at scale is a critical path, but many companies struggle to realize value. See how 10 companies are overcoming these challenges and succeeding in the new normal.

PERSPECTIVES

Six Steps to Reimagine Software Engineering for the Post-COVID-19 Era

In the post-COVID-19 world, software engineering organizations must respond to a rapidly changing reality. This will require organizations to holistically embrace new technologies, mindsets and cultural changes to emerge stronger.

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For SAP Shops, Cloud Migration Is Essential–Pandemic or Not

Many SAP shops see cloud migration as a steep hill to climb. However, those that have made the move are better equipped to meet today's business challenges.

CASE STUDY

Secure Remote Working Extends Services for a Retailer During COVID-19

Implementing Microsoft’s cloud-based Windows Virtual Desktop solution and an enterprise mobile management platform enabled one retail player to ensure business continuity during the COVID-19 crisis.

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As COVID Spurs More Cloud Migration, Here’s How to Ensure Success

More businesses are moving to the cloud. With these six parameters, enterprises can ensure they orchestrate an effective and accelerated cloud migration.

CASE STUDY

For Leading Pawn Company, Cognizant Softvision Increases Engagement and Efficiency

A pandemic pivot for a new retail point-of-sale platform Cognizant Softvision’s “Virtual Pods” nimbly adapt to mid-project redirection and deliver a solution for COVID-19 and beyond.

PERSPECTIVES

How to Ensure That QA Teams Support Business Continuity While Working Virtually

IT and IT-enabled services organizations play a vital role in assuring business continuity. Now working from home, QA groups must take assertive steps to collaborate and safeguard critical client information.

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Using Evolutionary AI to Deal With COVID-19—and More

Evolutionary AI offers a new model for determining the most effective prescriptions for meeting goals, whether to mitigate disease or optimize the business.

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Here’s What Application Modernization Really Means–and Why It’s Essential Post-COVID

True application modernization goes beyond cloud hosting and microservices architectures. Don't overlook these other essentials.

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Agile in the Age of COVID-19

Software product engineering’s popular approach, Agile, withstands the constraints of crises.

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Four Ways to Enhance the Customer Experience Amid COVID-19

Businesses are relying more than ever on customer service center solutions that deliver a consistent and self-enabling customer experience.

WHITEPAPERS

Becoming a Software-Centric Business in an Uncertain Post-COVID-19 World

Innovating in a post-pandemic world poses new challenges—from unpredictable shifts in customer behavior to development teams that work from home.

PERSPECTIVES

How Asian Companies Can Advance AI in the Post-COVID Era

Although APAC and Middle East companies have been slow to embrace AI, the ongoing pandemic creates new business-technology imperatives.

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Four Lessons Learned on Using Agile Analytics to Thrive in Crisis

Agile analytics is key to adjusting to fast-changing customer realities, now and after the pandemic subsides. Here's what we've learned from our experience.

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How to Support Consumers During and After the Pandemic: Give Them an Experience Stimulus

While governments work on an economic stimulus, businesses need to offer an “experience stimulus" to reflect new consumer concerns and behaviors.

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AI & Data: Our Best Hope for Infectious Disease Prevention, Treatment, Mitigation & Cures

Advanced forms of AI are already critical to fighting the pandemic, and they'll be increasingly vital in combatting infectious disease in the future.

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Collaboration Without Boundaries: Speeding the Crisis Response With Public-Private Alliances

The level—and speed—of international collaboration triggered by COVID-19 has transcended baseline expectations and set a new historical benchmark.

PERSPECTIVES

The Changing Nature of Organizational Change

Amid the ongoing COVID-19 pandemic, senior leaders need to recalibrate how they position and manage change to emerge stronger and more in tune with human and market needs both now and once the crisis subsides.

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How Intelligent Automation Is Solving Unforeseen COVID-19 Challenges

Here's a look at two companies that have successfully turned to intelligent automation to tackle the unprecedented challenges resulting from COVID-19.

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Intelligent Automation: A New Business Basic for Our Times

Investing in intelligent automation will help enterprises meet the business imperatives spurred by the pandemic and prepare for the "new normal."

Workforce of the future

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Why the customer and employee experience should be treated as one

By blending customer and employee journey maps, businesses can ensure both topline growth and employee retention.

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Encouraging Innovation as Work Moves Semi-Remote

Remote work can increase productivity but often hinders innovation. A hybrid model is needed to harness the best of remote and onsite work.

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Three Leadership Lessons for the Post-COVID Workplace

Leaders shouldn’t act as though the changes of the last year didn’t occur. Here are three new leadership behaviors to embrace—permanently.

WHITEPAPERS

The Timeline for What’s Ahead

In the decade to come, the world will be a much different place, with some surprising new additions. Call it “the perpetually new normal” — always changing in reaction to whatever came just before.

PERSPECTIVES

Eight Ways to Emerge Stronger From the Crisis

With the pandemic easing, it’s time for businesses to square their shoulders and aggressively move toward a digital-first future. Lessons learned from COVID will help.

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Let’s Use the Pandemic as a Turning Point for Diversity and Gender Equality

COVID-19 spurred more flexible approaches to work. By continuing to build toward this future of work, we can better support gender equality and diversity.

PERSPECTIVES

How North American Businesses are Crafting Their Post-Pandemic Digital Future

COVID-19 has accelerated the already healthy pace of digital change across the Americas. This has created a fresh set of challenges for businesses to tackle.

PERSPECTIVES

CJoF Index Q3 ‘20: Pandemic Survival Elevates the ‘Now of Work’

As COVID-19 derails most aspects of our professional and personal lives, most digitally-enabled jobs of the future have taken the hardest hit, our latest index reveals.

SPECIAL REPORT

How to Create Safe and Healthy Buildings Post COVID-19

As restrictions around COVID-19 ease, employees and customers will look up to businesses for ensuring their safety indoors.

PERSPECTIVES

The Changing Workforce: Preparing for What Comes Next

In a preview of forthcoming research findings, we offer five takeaways for leaders to reset the workforce and develop a future-forward script for the COVID-19 aftermath.

PERSPECTIVES

The Safer Workplace: Reopening Factories, Distribution Centers and Stores

We explore the top challenges that businesses face as they bring employees, customers and visitors back to facilities—and offer a roadmap for success.

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When Employees Return, the Workplace Needs to Be Smarter

Smart offices will turn the workplace left empty by the pandemic into a more effective environment that is safe, secure and attractive to employees.

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Augmented and Virtual Reality Will Fill in the Gaps Enforced by Social Distancing

In a contactless world, organizations will turn to augmented and virtual reality to design employee and customer interactions.

PERSPECTIVES

By the Numbers: Digital Maturity in Asia

Led by China, the Asia-Pacific region is well positioned when it comes to digital transformation, leveraging a multifaceted approach to “engineering the modern business.” The result: digital advantages enjoyed by digital-natives.

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What the World Needs Now–and Even More During the Pandemic: Chunkers

In the COVID crisis, businesses need 'chunkers' who can see the big picture of a loosely described endeavor and determine the details needed for success.

PERSPECTIVES

Five Profound Changes in the Business Environment

The COVID-19 crisis is leaving destruction in its wake, but it’s also redefining the future business terrain. We asked 500 senior executives what to expect going forward.

PERSPECTIVES

Managing Contact Centers Through COVID-19 and Beyond

When global lockdowns and stay-at-home orders due to COVID-19 forced millions of workers to go virtual, contact centers were not immune.

PERSPECTIVES

3 Myths and Fixes for the Paycheck Protection Program’s Next Phase

Loan forgiveness is here. The question on every bank’s mind is what will it be like?

PERSPECTIVES

An Evolving Profession: 21 New HR Jobs to Watch For

Our bold predictions on next-generation careers in the ever-more-important human resources field.

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How to Survive the Post-pandemic Age: Start with Self-disruption

Without internal disruption, businesses will struggle to realize the full value of initiatives they undertake to stay relevant in these fast-changing times.

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Tooling up for a Future of Infectious Disease

Environmental changes, new lifestyles, diet and a high level of mobility are expected to give rise to a wide array of infectious diseases that could emerge as the number-one threat to civilization. To minimize loss, turn to digitally-enabled measures.

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PERSPECTIVES

Making the Workplace Safer

In a post-pandemic world, workers and customers simply will not enter a building unless they’re safe. We offer pragmatic advice on assessing safety needs and introducing new technologies to existing spaces.

PERSPECTIVES

Remotopia: Where Virtual Business Happens

The remote work directives that resulted from the COVID-19 pandemic reveal that virtual work is no longer a utopian ideal. It’s real and here to stay. To assist in the transition, we present recommendations that help everyone succeed in this new normal.

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Remote Work: We Did It–Now What?

As the sense of crisis dissipates, remote work will remain the rule rather than the exception for many. Organizations must now apply their COVID-19 learnings so remote employees feel as comfortable and productive working virtually as they would be if they were physically present in the office.

PERSPECTIVES

It’s Time for a Data-Driven, Redesigned Approach to the New-World Workforce

To take advantage of all that today’s workforce has to offer, organizations must shift away from a career model that never imagined the working population becoming so diverse.

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Keeping Remote Workers Productive, Now & Beyond the Covid-19 Crisis

Smart productivity solutions can help businesses facilitate uninterrupted work and enhance the user experience for remote workers.

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PERSPECTIVES

Safe and Smart Buildings: Five Actions Businesses Must Consider

The COVID-19 pandemic has forced a complete re-evaluation of our physical plants. IoT technology can make consumers and workers feel safe.

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How the Workplace Will Change, Post-COVID

At home or in the office, the workplace will never be the same. Here are a few ways organizations can optimize workforce productivity and safety.

PERSPECTIVES

COVID-19 Shreds the Jobs of Now

The impact of coronavirus on the Cognizant Jobs of the Future Index was immediate, revealing job growth disruption in many employment categories.

WHITEPAPERS

From Chaos to Catalyst

Take a four-phased approach to managing the coronavirus chaos and transform the shockwaves into a catalyst for positive change.