Industries title Industry & Digital Expertise | Cognizant

Utilities

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THE DIGITAL UTILITY:

Driving innovation, growth and greater efficiency with utility technology solutions

Cognizant is driving digital transformation in utilities through technology solutions

Cognizant has been identified as a leader across all five quadrants in the "Power and Utilities - Services and Solutions 2023 ISG Provider Lens™ Study". Read the report for details on our unique strengths in the utility and power Industry.

Read the US report

<h3><span class="text-regular">Increasing reliance on new energy sources, along with a growing need for more efficiency, requires unprecedented operational agility—and investments in digital solutions for traditional utility operators and new entrants alike.</span></h3>

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DEPTH OF EXPERTISE

<h3>The utilities segments we serve</h3>

Electricity

Cognizant’s electric utilities services leverage digital transformation to improve efficiency, reduce costs and increase customer satisfaction.

Gas

We help gas companies find new growth by enhancing the customer experience, improving reliability and optimizing assets.

Water

Our utilities practice has the industry and digital experience that water utilities need to create new business value with technology solutions.

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<h4><span class="text-white"><span class="text-regular">Explore how modern Business Process Services can help accelerate growth for utilities clients.</span></span><br> </h4>

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DRIVEN BY RESULTS

<h3>Our holistic approach transforms companies</h3> <p>We start by pinpointing customer touchpoints, engagement channels and transactions in need of improvement. Then we implement utility technology solutions to make the digital transformation successful.</p>

RESULTS

A major US power utility

RESULTS

A major US power utility

streamlines its application portfolio and saves up to $23 million in annual operating costs...

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RESULTS

A top-performing major utility

RESULTS

A top-performing major utility

increases customer satisfaction scores by 90% with a mobile app providing quick access to...

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BUSINESS INTELLIGENCE

<h3>Recently published insights</h3>

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WHITE PAPERS

Unlock value using generative AI in the utilities industry

The rapid development of gen AI will transform the nature of work. Stakeholders must act quickly to adopt gen AI and prepare to address both the opportunities and risks.

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100% renewable energy by 2050? Probably not

Energy based entirely on renewables by 2050 has become a mainstream—but perhaps overly aggressive—goal.

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WHITE PAPERS

Utilities can ramp up CX with a customer data platform

A CDP will enhance the utility customer experience while eliminating the need to replace disparate legacy systems.

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Drawing on data from 4,000 business leaders globally, including 285 representing utilities, our researchers learned that utility executives will invest in digital transformation in utilities to unlock future growth. Find out how new capabilities can help utility companies double their revenue by 2023.

Read the research

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