See everything through a digital lens—from processes and systems to customer and partner interactions—even entire value chains. Advanced technologies and modern ways of operating will shape business models that meet sustainability targets and ensure the health of the planet.

The old customer relationship is broken. Today’s ultra-conscious and self-reliant consumer wants personalized experiences, unlimited choice and services tailored to them. But it doesn’t stop there: businesses must also offer the transparency, trust and control consumers are demanding—or risk losing them.

A new corporate culture is emerging. It’s driving benefits through workforce diversity and supportive work environments. Individuals are also writing a new story—one with a deeper sense of purpose and belonging. Technology innovation can bridge the gap with novel ways to thrive in a world of upheaval, while helping attract tomorrow’s talent and customers.