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Communications, Media & Technology

Is your data making money? By engineering personalized CX and streamlining operations, your organization can open new opportunities to monetize insights and deliver bottom-line results.

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BUSINESS INTELLIGENCE

Recently published insights

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Telecoms first have to succeed with data management

Master data management may never be as flashy as 5G. But in the 5G-driven world, full-fledged participants will be those that master their data.

CASE STUDY

Personalized CX lowers call center volume

The company saved $800k in annual operating expense costs with IVR and call deflection and reached a self-service containment rate of 44.6%

CASE STUDY

RPA saves telecom company $4.9M

What typically took the company several days to execute and deliver, now takes just one day, allowing the company to deliver multiple orders on the same day.

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COMMUNICATIONS, MEDIA & TECHNOLOGY MANAGEMENT

Leadership

Pavan Malladi

Head of CMT Netherlands, Cognizant

Jeroen Bolte

Client Partner Netherlands, Cognizant

Erik Dieleman

Client Partner Netherlands, Cognizant

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