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Retail demands a renewed push for data-driven insights, cross-sector partnerships and managing the talent shortage to carve out a path for the future. We help you explore multiple customer-centric paths forward and craft a modern digital strategy for the post-pandemic world.


Data provides insights that influences customer lifetime value and maximizes business outcomes.


Prakash Ayer
Senior Director Retail and Consumer Goods, Netherlands, Cognizant

Bart Gabriels, Head of Communications Belgium, Cognizant
DEPTH OF EXPERTISE

The retail segments we serve

Explore how modern Business Process Services can help accelerate growth for retail clients.

DRIVEN BY RESULTS

Experience makes a difference.

Helping you serve the changing needs of your customers, today and into tomorrow.

RESULTS

G-Star RAW scales OMS with cloud

leveraging a fully digital platform with enhanced capabilities, high availability, and automated monitoring and disaster recovery.

Cognizant leverages existing solution relationships to expedite transformation for multinational retailer, speeding release times with the scalability and flexibility of a cloud-based OMS

Keywords: order management system, oms, omnicloud oms framework, cloud migration

RESULTS

One of the world’s largest pawn companies

re-architects a legacy POS system to change in-store CX and drive new sales.

Cognizant Softvisionâ  s â  Virtual Podsâ   nimbly adapt to mid-project redirection and deliver a solution for COVID-19 and beyond.

RESULTS

Ocado Retail customer base grows by 17%

by leveraging a new data platform and marketing suite.

Nike taps Cognizant for global technology operations

For over 14 years we’ve helped Nike win. Our latest collaboration will consolidate Nike's existing IT support across 230+ locations in more than 40 countries. 

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RETAIL ECOSYSTEM

Targeted solutions

Cognizant's Retail practice helps retailers turn today's pain points into new business opportunities.

Reimagined physical spaces

Transform the way customers interact with your business spaces—and turn your physical space into a differentiator, not a drain on your resources.

Omnichannel journeys

Finding the right mix of stores, mobile, digital marketing and CRM capabilities is unique to each retailer. Establish your unique path for your brand, based on customers, competitors, and physical and digital assets.

Customer-first merchandising

Successful merchandising is a mission-critical retail function that is part art, part science. It requires detailed planning, optimized business processes, data mining and analytics, while allowing the flexibility to react to market conditions.

Retail success

New workforce and task management solutions can help you create more stores that attract shoppers and inspire loyalty. Build in success by tackling key store operations challenges such as customer service, loss prevention and back-end operations.

Supply chain management

Rewrite your supply chain into one that is more flexible and responsive. Position your business to deliver the seamless, flexible retail experience that today’s global, always-connected shoppers demand.

Retail Enterprise solutions

Whether you need foundational packages to support merchandising, point-of-sale or warehouse management, or optimization solutions, Cognizant combines deep retail and program management expertise and implementation best practices to ensure you get the highest quality solution in the most cost-effective manner.

Distributed order management

Implement newer omnichannel commerce strategies with reduced time-to-market and faster ROI. Transform your core systems and take a key foundational step in reaching customers effectively across all touch points.

BUSINESS INTELLIGENCE

Recently published insights

  • /content/cognizant-dot-com/nl/en/insights/blog/articles
  • /content/cognizant-dot-com/us/en/insights/insights-blog
  • cognizant:industries/retail
RETAIL, CONSUMER GOODS, HOSPITALITY AND TOURISM

Leadership

Geert Lejon

Vice President – Country Manager Belgium & Luxembourg

Prakash Ayer

Senior Director Retail and Consumer Goods, Netherlands

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Our clients turn to us to help them reimagine ways of working with technology.

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