The Work Ahead – Where Business is Headed Post-Pandemic | Cognizant
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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

Mastering 

digital 

for 

tomorrow 

Join the conversation of what’s next for global organizations. Explore where business is headed after the pandemic has rewritten the future of work. It’s time to reset—to forge new ways to connect with customers, employees and supply chains. Many challenges lie ahead, and “The Work Ahead” is your guide to solving them.

Machines power the work ahead

Technologies at work

The true meaning of AI: Action & insight

Explore how C-level executives around the world are using AI to power their business and ensure success in the future of work. 

Intelligent automation: After COVID, scaling is the challenge

In a world dominated by digital and disrupted by COVID-19, intelligent automation continues to be a top driver of the future of work. Read about how businesses can make sure they are better able to anticipate and drive change.

An industry view

How verticals will work

BANKING

Moving beyond digital banking to deliver personalized financial wellness
Moving beyond digital banking to deliver personalized financial wellness

HEALTHCARE PAYERS

The pandemic brings an improved digital experience for healthcare payers
The pandemic brings an improved digital experience for healthcare payers

HEALTHCARE PROVIDERS

The pandemic clarifies the digital agenda for healthcare providers
The pandemic clarifies the digital agenda for healthcare providers

INSURANCE

Digital technologies and adopting new mindsets bring changes for insurers
Digital technologies and adopting new mindsets bring changes for insurers

LIFE SCIENCES

Life sciences businesses accelerate their digital-first journey
Life sciences businesses accelerate their digital-first journey

MEDIA AND ENTERTAINMENT

Post-pandemic drives bolder moves in competition and investments in digital
Post-pandemic drives bolder moves in competition and investments in digital

RETAIL

Post-pandemic renews focus on combining physical and online shopping
Post-pandemic renews focus on combining physical and online shopping

UTILITIES

The work ahead in utilities: Powering a sustainable future with digital
The work ahead in utilities: powering a sustainable future with digital

Information graphics

A numerical assessment

Retail uses digital to redefine commerce and work
Retail uses digital to redefine commerce and work
Insurers' quest for digital dominance is reshaping the industry
Insurers' quest for digital dominance is reshaping the industry
Life sciences companies tap into digital technologies to transform work
Life sciences companies tap into digital technologies to transform work
Healthcare providers embrace the future with a digital agenda
Healthcare providers’ embrace the future with a digital agenda
COVID-19 accelerates the pace of digital change across the Americas
COVID-19 accelerates the pace of digital change across the Americas
European businesses re-invent themselves for post-pandemic digital future
European businesses re-invent themselves for post-pandemic digital future
Businesses in APAC & the Middle East emerge stronger post-pandemic
Businesses in APAC & the Middle East emerge stronger post-pandemic
Embrace the post-pandemic, hypercompetitive digital future of work
Embrace the post-pandemic, hypercompetitive digital future of work
Takeaways to reset the workforce and develop a future-forward script
Takeaways to reset the workforce and develop a future-forward script
How payers are charting their digital future to spur innovation
How payers are charting their digital future to spur innovation

Digital from first to last

As enterprises around the world plan for a post-pandemic environment, one thing is clear: Digital competency is the primary competency for the workforce ahead.

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Charting a post-COVID course

Digital mastery drives modern business

The Work Ahead reveals that while digital is still a work in progress, digital competency is the primary competency that will move businesses into the future.

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A regional view

How the world will work

Find out why digital technologies and an adaptable workforce will power the work ahead in the U.S. and Canada.

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Read how Europe’s leaders are embracing the future of work and technology’s defining role.

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Learn how Asia-Pacific and the Middle East are balancing machine-driven and human-centric work.

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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Authors

Follow the Center for the Future of Work for up to date research, insight and advice to help leaders make sense of the latest technologies, business models and generation of workers.

Ben Pring

VP, Head of Thought Leadership & Co-founder, Center for the Future of Work

Robert Brown

VP, Center for the Future of Work

Euan Davis

AVP, Center for the Future of Work

Manish Bahl

AVP, Center for the Future of Work